The Heights Modern Dentistry
Willie Cradoc, DDS:
Practice Profile Page

★★★★★

DENTAL TREATMENTS OFFERED

Dental cleaning

White fillings

Crowns

Inlays & onlays

Bridges

Clear aligners

Sedation dentistry

Porcelain veneers

Teeth whitening

Dentures & partials

Root canal treatment

Tooth extraction

TMJ treatment

Dental implants

CLEAR ALIGNER SERVICES

OFFICE HOURS

Monday: 7:30 am to 5:00 pm

Tuesday: 7:30 am to 5:00 pm

Wednesday: 7:30 am to 5:00 pm

Thursday: 7:30 am to 5:00 pm

Friday: 7:00 am to 3:00 pm

Saturday: 9:00 am to 2:00 pm (by appointment only)

Sunday: Closed

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BEFORE & AFTER PHOTO GALLERY

PATIENT REVIEWS

I have nothing but positive things to say about Dr. Craddock and all the staff here. I’ve had two onlays and a couple cleanings done over the past year and it’s all gone perfectly, no pain or issues whatsoever. If you’re someone that gets nervous at dentist offices, I feel this type of environment might be just your thing. They’re very knowledgeable, they take their time, and they help explain why you might need a procedure and what the risks of not having it are. I definitely never felt they were being pushy like other places I’ve been to, which is especially important to me considering costs are a concern since I’m uninsured. From all the searching around I’ve done, their prices are very fair (especially considering the quality of work and experience). You definitely get what you pay for and they’re always willing to work with you, like paying half now and half the next month and such. What finally motivated me to write a review was my last visit. I’d broken a filling I’d had done elsewhere and Dr. Craddock was able to fit me in asap for an emergency visit. He was able to put an onlay in to replace it and thankfully, was very generous with the novacaine in the process. What could’ve been even worse for me, financially, was my filling next to it (done by the same shoddy dentist I’d left before finding Dr. Craddock) blew off from the water while the broken filling was being fixed! It was incredibly nice of him to fix it up at no cost to me while he was fixing the other tooth since it wasn’t his fault. He was also able to get me in and out of there without much of a wait (they never have long wait times) plus they gave me some nice discounts. Overall, a great place I’d recommend to anyone

After several years of dental neglect, I decided to get back to a regular schedule. I received a mailing about this new office close to home and decided to try it. It is indeed very modern, and the folks here are very courteous. I ended up having to have some major work done, but they explained everything well, from the cause of my problem, the procedures involved, to the cost and possible payment plans. Very happy.

Decided to finally go to the dentist after putting it off for an embarrassing amount of time. Overall an amazing experience! Pros: – Front desk staff is very personable and kind. Made it very easy to make an appointment and can do admin stuff electronically (i.e, new patient dental history, emailing receipts, insurance). – Have very modern technology for x-rays. Plus the X-ray tech wouldn’t stop laughing at my jokes (I’m not that funny!). It was a fun experience considering dental x-rays are always a little painful to me – Benefits coordinator made it very clear what the doctor was recommending versus what my insurance would cover. So, no surprise out of pocket expenses – Routine cleaning was bearable. Cons: – None

It had been over three years since my last checkup, because my previous dentist was too far away. I received a flyer in the mail about their Grand Opening, so I decided it was time to “bite the bullet” (bad pun) and get a tooth checked that seemed to have lost a filling. Everything was easy about this place, from filling out the pre-service information on-line before going to the office, to parking, checking in, getting in to see the doctor, and paying for everything when you need major work done (as it turned out I needed due to my broken tooth!) It is indeed modern, as there are TVs in every room to view x rays, charts, plans, and even TV shows when you are needing to wait like I did for my new crown/ (They made the crown in house, on the same day, while I waited!) Dr. Cradoc is very nice, gentle, patient and knowledgeable

I was new to Houston when I first started going to The Heights Modern Dentistry a little over a year ago. I drove by and saw they had a fantastic “new client special,” but I have kept going back for a reason! First off, all of the staff is extremely friendly and nice. Being a college student, the first time I went I was a little tight on money, but they took the time to walk me through all of the costs and hold off on any services that I couldn’t afford at the time. There was no pressure to follow through with any services beyond the basic initial exam. Since I’ve returned, I’ve continued to receive great hospitality and get a sense that everyone there really cares about their patients. Dana, the dental hygienist, does an awesome job and is very eager to share information about proper dental hygiene. She is one of the most knowledgeable hygienists I’ve ever had and has lots of tips and tricks to share. I work in a hospital as part of my graduate school training and I was explaining how many patients in the ICU don’t get their teeth brushed on a regular basis, and most of the time they merely have simple oral care sponges in their room but no toothbrushes. At the end of my visit, Dana donated several oral care packages with a toothbrush, toothpaste, and floss to hand out to my patients. That showed me just how caring the staff is at The Heights Modern Dentistry! My experience with one of the dentists, Dr. Cradoc, is very limited because I’ve only been in for routine cleaning exams. However, he is very friendly and takes the time to get to know you in the short time you have together. I would definitely recommend this place for biannual teeth cleaning and exams. Modern equipment, clean facilities, and an extremely caring staff!

This is my favorite dentist! I will be specific and share why: 1) I have seen 3 different dentists and all of them are fantastic. All are young, energetic, have very modern approaches to things I feel like should have been taught to me forever ago. 2) the admin staff is awesome. They are very concerned with all details of your visit, and are very flexible if you are running late. I got there half an hour late once and they didn’t blink in seeing me even though it was nearing closing time. 3) you get options when work is done and they explain everything in detail. If you have a question it will be answered and you won’t feel stupid asking it. Want to know what that chemical is? They not only explain the chemical, they go further and explain it in context and make sure you are comfortable. 4) they do a great job scraping everything off my teeth. The cleaning portion and the polishing portion in other words are quite discrete and I never feel like my teeth didn’t get enough attention. 5) the hygienist does a thorough job on the cleaning and polishing, but so does the dentist when they check your X-rays and reexamine the cleaned teeth. And they will tell you all the comments, the reasons why your teeth are or aren’t great, and practical tips that will keep you brushing. 6) The front desk is not a jerk about insurance issues. I am talking about confusion about hsa stuff, insurance cards, billing questions, copays, etc. they are great. Go here if you want an effortless trip to the dentist and learn about your teeth, and feel like you will probably go back to the same place because they aren’t terrible like your dentist right now probably is.

let me first start off by saying that due to a mix-up with my initial dentist that I had picked through my provider I was already in a state to be down right pissy. through a recommendation from a friend I heard about this place and had my insurance switch me over to it, hoping for no more problems. I read the reviews and anticipated being over sold lots of things I didn’t need so I went in there with my husband ready to refute any unnecessary spending. To my surprise, my experience exceeded expectations. (I was 15 mins late to my appointment, I blame my husband) and they still took us in promptly. They took our x-rays, etc and everything went very well. I had noted on my forms that I have dental anxiety ( in relation to needles, drilling,) and they addressed it in a way that I was never, ever uncomfortable with my surroundings nor did they make me feel like my hangup was a problem to deal with. never before have I had such consideration from a doctors office, let alone a dentist. Shortly after their initial review of my gob, they laid it all out on my table of what they “recommended” I have done and the pricing plan. it was very simply and they didn’t try to sell me on anything that I didn’t need. huh! they told me what I already knew, that I would need a couple composites, and when I inquired about a mouth guard (due to me grinding my teeth) I was again pleasantly surprised at the cost and of course went ahead and got that. (I LOVE my mouth guard!!) all in all, I can say I went in very guarded and came out extremely pleased

I have not been able to chew on the right side of my mouth for over 2 yrs due to sensitivity/pressure from biting ever since my old dentist in katy “fixed” one of my cavities. I honestly thought I would never be able to use that side of my mouth again because no one could fix my issue. Dr. Cradoc fixed my problem in one visit and I couldn’t be happier. Thank you so much!!

I’ve always had problems with my teeth growing up, and like most people, I dreaded the dentist more than anything… This place was SO DIFFERENT, I felt like an actual patient- people were nice and polite, no one scoffed at my XRays (and the massive amount of dental work I’ve had done)…but it wasn’t over the top- it was just like how I think going to the dentist should be: feeling taken care of and supported, and not having to spend a crazy amount of money to have good quality! Hygienist who cleaned my teeth was funny and cool. Dentist was so nice and listened patiently while I scrambled to explain my dental history. All of the assistants and technicians and liaisons were really chill and approachable. Also there’s TV in the rooms! Love me a good distraction. I cannot believe I am saying this, but I’m excited to go back… I recommend for sure!

Great experience. I have been a patient of Dr. Cradoc’s for 2 years and have always been impressed with him and his staff. They are all very kind, friendly, professional, and helpful. My experiences have been efficient (no waiting around unnecessarily), but not rushed either. They’re never too busy to answer questions I may have. Their office space has always been clean and tidy. I feel fully confident in recommending this office to friends. Several people I know are now patients and have also has positive experiences.

I had a filling fall out and needed it repaired. The Heights Modern Dentistry had a lot of positive reviews so I decided to give it a shot. I left very impressed! They made setting up an appointment and dealing with my insurance super easy. I think I spoke with Jennifer, she’s very easy to talk to.The office is very clean and the atmosphere is very welcoming. Dr. Cradoc did my filling repair and he was very professional and made me feel very comfortable. I’m very happy with the work he did. Perla also went over my insurance coverage and broke down everything for me to understand. I really appreciate the transparency and found a payment plan that works for me. Friendly and professional staff, clean and modern dental office and exceptional services: give this place a try if these things are important to you. I’ll be back for more work done. 😀

This was my first visit and I had the best experience! Ashley was amazing! I had a cleaning and 3 crowns done all in the same day. The entire staff is professional and knowledgeable. It’s the first time in a long time that I have had confidence in my dentist. It’s a blessing to have finally found a dentist I love!!!

This place is seriously great. Great service, great people, great technology at their disposal (though admittedly some may not want to see the inside of their mouths with the space-age fiber optic camera). Each person I interacted with – from the receptionist who greets you all the way to the dentist – was friendly, jovial, and genuinely seemed to be enjoying their job. Dr. Cradoc is a younger dentist, but don’t be fooled. He knows his way around a set of chompers. In talking with him, it came up that I was getting married in a few months, and the good Dr. Cradoc threw in free whitening for me and the bride-to-be! As far as dentistry in the Washington/Midtown/Heights/Montrose area, I’d say HMD… take the…crown

I’ve been a patient of The Heights Modern Dentistry for a few years. Everyone that I’ve encountered, whether it’s Dr. Cradoc, the front office staff, the hygienists, or the dental assistants, are always friendly and professional. I appreciate that the fees are explained upfront so that there are no surprise bills. I am kept informed of my dental health, and am given advice on how to maintain a bright smile. I have recommended the dental office to a few of my coworkers and friends and would recommend The Heights Modern Dentistry to anyone reading this review.

I am extremely pleased with the services from Dr Cradoc and his team. I went in knowing I needed some work but didn’t realize what I was in for. The entire staff was very friendly and I was even able to be put on a financial plan that they completely worked out to my budget. I am pleased with the new smile I was given and Dr Cradoc is such a perfectionist and no matter my demands he made sure that my work was perfect. Dr Cradoc and Thomas both stayed late to perform a last minute root canal that was not scheduled making the time completed way later than closing. The job was done efficiently and was not rushed even though it was evening hours. I am still having further work done and am still satisfied…to say they need to be jailed and avoiding them like the plague is ridiculous lol would love to know the reasoning behind that review posted above….

This place is AMAZING! I have finally found MY dentist after about 10 years of not so great experiences. The staff is wonderful the they actually know your name and care about you. The office is extremely clean, this includes the bathrooms! There is a young, comfortable feel as soon as you walk in. Go get your teeth taken care of people! Did I mention that this is an hours away from my house and I still LOVE it!!

From the first phone call to booking the next appointment it was the best visit I’ve ever had at a dental office. Perla, the receptionist was very friendly, welcoming and knowledgable when I called to make the appointment and just as helpful when I met her. The office is absolutely spotless with state of the art equipment. I usually have an issue with x-rays but after letting them know about this, Thomas (technician), took the x-rays in a way that for the first time, I experienced no pain. Dana did my cleaning and could not have been more thorough, explaining things every step of the way. Being in the middle of switching insurance plans did not become an issue as the operations manager, Kemper, discussed all the available options that would best meet my needs. There will be no surprises as he was extremely thorough and enlightening. What I appreciated most was that Dr. Cradoc checked in on me every step of the way. When it came time to have him review my dental situation, he not only had x-rays but also photographs of all my teeth. Using this technique, it was much easier to visualize and understand exactly what Dr. Cradoc was explaining. If this is your initial visit, be sure to set aside some time as they are very thorough and do not rush through anything. For the first time in my life, I don’t mind going back for the second appointment. This staff made someone who really does not like to go to the dentist feel much better about doing this necessary evil. I highly recommend this office for anyone, especially those who have any anxiety about dental visits

I was looking for a dentist in the heights area and was lucky enough to come across Heights Modern Dentistry. When I called to set up an appointment the receptionist answered and was friendly. The place is clean and lobby area has a T.V. so that you can be entertained while you are waiting to be called. They offer you water and whenever an employee walks by, they make sure to say hello. Also, when you schedule your appointment over the phone, they email you a registration form that you can fill out online. It’s convenient and easy to do so that you don’t have to do that when you arrive for your appointment. I had my exam and x-rays done and you are able to see the photos they take of your mouth. The technology they use is real hi-tech and absolutely modern. I needed work done on my root canal to be extracted and a few other things. I also got my teeth cleaned and Dana (hygienist) was really informative about how I should keep them clean. She cared about keeping my teeth healthy. Then, Perla explained the financing options. She was so helpful and patient with all my questions and I was able to see a list of how much everything costs. They will give you their best opinion, but it’s up to you to decide which is best for your budget. Dr. Cradoc was professional, kind and patient. He was honest about the most important steps I should take to get work done. Of course, it was my root canal first since it had pain. Unfortunately, I had come on a day that was busy, however Dr. Cradoc and his staff stayed late after 6:30pm to make sure my tooth was taken care of. Overall, the entire staff communicates well with each other and I’m happy with my experience. Will definitely be going back and refer my friends to this place

I have been a patient of Dr. Cradoc since the practice opened and I have never had a bad experience. The staff are very accommodating and go above and beyond to ensure you have the most beautiful smile possible. They pride themselves on using new technology and techniques and will not perform dental work that does not need be done. From the front office to the back office I highly recommend Dr. Craddoc and Heights Modern Dentistry!

Apparently, I’m only one of the refugees fleeing corporate dentistries. I had a terrible experience elsewhere, and was thrilled to find myself treated as a human being as opposed to a human credit card. Everything about my teeth and care was explained thoroughly, and every step of the way was explained in advance. Treatment without insurance (they don’t take mine) cost exactly $6 more than what Lovett requested from me out of pocket–they wanted to bill my insurance thrice that. Every person was both professional and kind, from the front desk to Tiffany who explains payments, to Aldo who took X-rays, to Jessica the super knowledgeable hygienist, to Dr. Cradoc who met with me *first* and was very much patient and present

I love love love the dentist! I repeat LOVE the dentist! I feel like I should be accepting an academy award or something… That’s the only analogy I have for how grateful I am to Dr. Cradoc and his team (the academy). I have never been a consistent cleaner or flosser and after my laser irrigation and cleaning treatment with Dana (the hygienist) I am converted. She is informative without being preachy or judgmental and literally saved my mouth. Hygiene is probably the most important aspect of preventative care and I had no idea how much I was neglecting! Jennifer, Perla and Greg hold down the front and I know Perla uses Dana for a hygienist as well. After leaving the office in February with periodontitis I wasn’t sure how well I would follow Dana’s instructions for preventative care. I flossed as recommended and brushed as she showed me and after my two month check-up and I’m all clear!!! I need the dentist to be as modern and cutting edge as possible because that’s what I trust. Dr. Cradoc’s approach is as non evasive as possible and he recommends as if he was the patient. They have a promotion right now for a 59 dollar cleaning with an exam and X-ray! Instead of buying drinks for all your friends or those shoes treat your body right and take them up on that offer! What’s a pair of pretty shoes on a pretty girl with tartar all over her teeth?!?!

I have never written a yelp review, but I just had to sign up to tell everyone about this place! I agree that most people don’t like going to the dentist, but I think I am as extreme as it gets when it comes to not wanting to go to the dentist! But the Heights Modern Dentistry really changed that! The office is super modern and clean. The equipment that they use seems to be the best in the industry resulting in a more efficient and quicker appointment. The staff is really nice. Everyone is very friendly and extremely helpful and they go out of their way to accommodate you and make sure you are comfortable. They are always checking on you to make sure you are ok. Watching tv while I’m getting my dental work done helps to take my mind off of it. Most importantly I completed my dental work with the least amount of pain and discomfort than any dental appointment that I have ever had before. Dr. Cradoc is very knowledgeable and kind and knows what he is doing. The rest of the staff are all also awesome! I highly recommend this place – I will certainly be back!

I’ve never been to a dental office where everyone is so corteous and professional. Everyone I spoke to during my exam and cleaning were wonderful to me. They seem very passionate about what they do and prepared to answer any questions in as deep of detail as you want. It was a nice contrast to the extremely frustrating issues I’ve been having with my dental insurance lately- in fact, the office staff here actually helped me figure out what to do about it. I will be happily going back every six months for as long as I live in this area.

My first visit was an emergency – my regular dentist didn’t have any openings, and things were getting really bad. The Heights Modern Dentistry worked me in, even though they were clearly busy, and I am so grateful. Everyone, from the front desk staff to the technicians to the dentists, were so kind and professional. Everything was clean and well-maintained, and the equipment is state-of-the-art. Highly recommend making this office your home for dental health – I am!

First things first: I was nervous before my appointment, 1. Because I have dental anxiety, and 2. Because the reviews are a little hit or miss, but I wanted to give them a chance… I’m glad I did!!! The entire staff at the Heights is warm, and friendly. I was greeted with a smile, checked in and actually got greeted by Dr. Cradoc a minute early! The dentist came to meet me, that has NEVER happened before!I was so glad he talked to me before my X-rays and asked if I had any issues, of course I told him I was nervous. No problem, X-rays were a breeze, my cleaning by Jessica was wonderful and Tiffany was great going over my insurance benefits for my mouthguard. I’m glad to say I’ve found a place where I feel comfortable and cared for. I will be back!

This is my second review for Heights Modern Dentistry. After being a patient for close to 3 years and having work done multiple times a year, I can confidently say that this facility is top of the line. The entire staff at this office truly works to make patients feel comfortable and is extremely professional. They take time with each patient and you never feel rushed – they will describe every step in detail if you are nervous or ask questions. I have since recommended a few friends to the facility and they are all pleased as well. Few tips: 1. Have them reach out to your insurance to negotiate prices 2. Ask questions so you can understand exactly what they are doing 3. If you need multiple procedures done – ask them to prioritize the importance and create an extended treatment plan

I definitely chose the right Dental Office. I hadn’t had a dental exam in almost ten years. When I scheduled an appointment for Dental Cleaning/Exam/X-Ray (for the new patient promo price of only $59!) I was given a thorough exam and explanation of my dental situation. The Heights Modern Dentistry staff was able to schedule a deep cleaning, fluoride treatment, one filling, and one inlay THE SAME DAY. I didn’t have to schedule another appointment! I also opted for their insurance plan (I’m a student and don’t have much income right now). It saved me over half of the total cost and they offered me a payment plan where I pay a smaller amount each month (interest free!). I am beyond satisfied with the overall service and treatment from The Heights Modern Dentistry. I have already recommended them to my friends and family. 

This is the best dental experience I have ever had! I have extreme dental anxiety and basically had to muster up the courage to even call and make an appointment. I had been avoiding the dentist and knew I would need a good amount of work done! When you enter the office you are greeted with friendly faces and barely have any wait time at all. The doctor came right out and greeted me then took me to the exam room and wanted to get to know me and my dental anxieties first! (I was amazed) The dental assistant was so great- he made me feel at ease cracking jokes through out the visit. The dental hygienist was awesome as well- making sure I knew everything about keeping my teeth in good condition and gave me one of the best cleanings I’ve had! Dr. Cradoc himself is so nice, understanding and gentle on my teeth- I felt no pain! (Filled two cavities) Dr. Cradoc and his team made sure I understood everything they were doing and answered all my questions in detail! I will definitely be referring friends and family here! I finally found my life long dentist!

This place was great! I had went to a different dentist that tried to corner me into paying $800 for unnecessary treatments. (I was pregnant at the time and a lot of times your hormones are so out of whack and it can affect your dental health which was why the other dentist recommended I get so many treatments). I waited for a few months and went to this dentist after I had my baby and they said that my teeth looked healthy and that they just would need to do a routine cleaning. I also didn’t have to wait long for my appointment and was able to schedule it as a new patient about a week in advance. Really loved this experience if you’re looking for a no fuss and quick dental experience!

I just wanted to thank Dr.Cradoc and his wonderful team Rolanda Kemper, Lindsey and Thomas you guys were so wonderful and kind, thoughtful caring and so compassionate to me. I’m so very thankful that I chose you all to give me this beautiful smile Thanks for being patient and very understanding.You all are very blessed and talented people. My process started March 29, 2013 and my beautiful smile was completed May 14th 2013, even when my temporary teeth were in that looked great.I love this staff they took the time to explain every little detail about my teeth and gums. They also educated me very good and gave me a better understanding on how important it is to take care of my teeth. I also got wonderful info on the financial side with Kemper who was extremely helpful. Thank you all again love ya

I had been putting off the dentist since moving to Houston because I do not like the dentist and I knew I had a crown or inlay that I needed to take care. This meant that I would probably be coming to the office a couple of times in a short time frame. I was a new patient and a little worried about stepping into the unknown. All the reviews are positive (except for one person that does not say what went wrong) so my choice was easy. Since the office is so new, they have state of the art technology and an open schedule. I was able to get an appointment whenever I wanted. Score! When I arrived, the receptionist greeted me immediately and made me feel comfortable. She offered me water and was extremely nice. After that, the dental assistant took me back and got me situated. We quickly took some x-rays and chatted for a bit. Dr. Cradoc quickly came in after the x-rays and got to know me on a personal level a little bit. I could tell that the staff communicated with each other well as they all (Dr., assistant and hygenienist) knew a little something about me before they came in. I felt very comfortable with everyone and trusted them all. After going through my x-rays, it was clear I needed an inlay (yikes!). The office was able to do my cleaning and inlay that day which ended up saving me a lot of time in the end. I have never been to an office where they were able to accomodate for patients like this. The inlay was also painless! I was amazed at the skill Dr. Cradoc and his team exhibited. I have never felt so comfortable in a dentist’s chair. Before receiving perscribed treatments, I reviewed my insurance benefits with a benefits counselor and they even offered flexible payment options. During my cleaning, the hygienist gave me a lot of pointers and explained why certain things happened and how to prevent them. I felt that I could ask as many questions as I wanted and that the hygienist and dentist truly cared about my dental hygiene and well-being. I will continue to be a patient here and would encourage those looking for a dentist to come here

I have been a patient of this business for three years. I came after going to a chain of dental services only to find that I wanted to find a place that was more personable and connected to their work. Well if your like me this is the place to go. In three years I haven’t had one negative experience. The staff are always friendly no matter the turn over. Layla especially! She remembered who I was and greets me excitedly every time I come. The dental experience is like no other! All of the dentist, specialists and dental assistants are educated and competent in addition to are also very personable. Not to mention they all work well together. Dr. Clark and Aldo got me through a difficult procedure, 3 fillings yikes, and they were patient, understanding and entertaining all wrapped in one. Which was exactly what I needed at that time. I can’t end without mentioning the modern aspects. Having the latest technology when it comes to dentistry combined with a room designed with the patient in mind, comfy chairs and cable TV, definitely makes for a relaxing atmosphere to help you get through whatever procedure with the greatest of ease. Big Kudos to Dr. Cradoc and his team.

After Andrew D. recommended I check out his dentist on a Friday afternoon, I made a quick phone call on Monday morning and they had me in at 3:30 that same day–talk about speedy service! Admittedly, I’m sure they are less busy now as they’ve only been open about 3-4 weeks, but I do appreciate how they made me feel so well accommodated. At first I couldn’t figure out what made Andrew D. so terribly enthusiastic about his DENTIST. I mean, it’s the freaking dentist. How exciting can it be? After my first visit, though, I will say that I have been converted into what Andrew’s girlfriend calls “a member of the cult.” This place is absolutely awesome and totally lives up to the name. They are brand new and seem to have the latest in dental technology. As someone who suffered 4 years of orthodontics (including headgear and a major corrective jaw surgery) I probably feel more “at home” in a dentist’s office than most. Still, this place is “not your mom’s dentist’s office,” as I remarked to them on my tour. Every room has its own TV and they hand you the remote as soon as you walk in so you can quickly flip to whatever you’d like. The staff is the best. Every single person you’ll talk to is friendly, fun, and super outgoing. I’ve definitely never had so much fun at a dentist’s office before, which was good since I was there for about 3.5 hours since Kyle C. and I went in tandem and they tried to take care of both of us at the same time. (His deep cleaning took much longer.) I didn’t spend much time with Dr. Cradoc since I was mostly there for a cleaning and periodontal assessment, but he was great! Super nice, very knowledgeable, and even watched some Food Network with me even though he was done with the exam. He also offered Kyle C. and I complimentary whitening right before our wedding in July which really sealed the deal! And now that Kyle C. will be going back for laser gum treatment, we will be regulars–can’t say I’m too disappointed since they are such a blast!

I am very happy with my first experience at this office! Upon entering the door, I was immediately greeted with smiling faces, immediately checked in and then almost immediately taken back. What I enjoyed about the initial sign-in process is that it is all by computer, no filling out paperwork here! I guess that’s where the “modern” part comes in haha. Unlike most offices, where an assistant usually takes you back and then you’re greeted by another assistant before you actually visit with the doctor, here, the doctor himself actually came out to greet me in the waiting room and then walked me back. The entire staff was very friendly and explained all parts of the process as we went along. They use “modern” technology with regards to x-rays and pictures and it’s right there where you can view it as they record. Each patient room comes equipped with a TV and remote for your viewing pleasure. In the middle of the visit, the office attendant makes a visit and goes through the work to be performed and pulls your insurance information up right in front of you as you lay comfortably in the dentist chair, and then explains all financial terms to you. Every part of my visit went very smoothly and I was never left alone waiting for long periods of time. Their scheduling is on point, like a well-oiled machine. I look forward to making them my long-term dentist office!

So this may be a bit lengthy, but I wanted to share my personal experience with The Heights Modern Dentistry. I have been going here since 2015 and Dr. Willie Cradoc has been my dentist and Jessica Martinez my hygienist, who both are very professional and experienced. Recently I was to have all four of my wisdom teeth removed and Dr. Morris was my surgeon, who did a great job seeing as I have never been put under anesthesia and was a bit nervous. But a week after the surgery I got a dry socket, and the pain was so intense i had to schedule an emergency appointment on a Monday morning. I spoke to Leela (I think that how I spell it) and she was very courteous and was able to get me in that same day, and I was seen at 2 o’clock pm, although I had to drive from New Waverly to the Heights, it was actually a nice drive. A few days later, Leela called me and asked if Dr. Morris had followed up with me, which he did soon after and I was just very impressed with the level of customer service from the staff at that office. I have no problem traveling to this dentist office because every position they have filled, is with a kind professional. I assume the bad reviews are from people who may or may not have had a genuinely bad experience, but guess what, nobody is perfect! We are all people and sometimes we make mistakes, but don’t let some of these bad reviews put a bad taste in your mouth. I am very big on customer service, seeing as I am in the restaurant business, and I have absolutely nothing but good things to say about The Heights Modern Dentistry. Thank you and your team for giving me a lifelong dentist

A WORD FROM YOUR DOCTOR