Caswell Orthodontics
Kimi Caswell, DDS, MS:
Practice Profile Page

★★★★★

DENTAL TREATMENTS OFFERED

Braces

Clear aligners

Retainers

Comprehensive orthodontics

Space maintainers

Palatal expanders

Headgears

Interceptive orthodontics

CLEAR ALIGNER SERVICES

OFFICE HOURS (HONOLULU)

Monday: 8:00 am to 5:00 pm

Tuesday: 8:00 am to 5:00 pm

Wednesday: 8:00 am to 5:00 pm

Thursday: 8:00 am to 5:00 pm

Friday: 8:00 am to 2:00 pm

Saturday: 7:30 am to 1:00 pm

Sunday: Closed

OFFICE HOURS (KAHALA)

Monday: Closed

Tuesday: Closed

Wednesday: 8:00 am to 5:00 pm

Thursday: Closed

Friday: 8:00 am to 2:00 pm

Saturday: 7:30 am to 1:00 pm

Sunday: Closed

OFFICE HOURS (MILILANI)

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: 11:00 am to 5:00 pm

Friday: Closed

Saturday: Closed

Sunday: Closed

SCHEDULE YOUR APPOINTMENT

BEFORE & AFTER PHOTO GALLERY

PATIENT REVIEWS

Sucking my thumb as a kid + playing clarinet for 10 years = overbite to the max. My teeth needed a lot of help and Dr. Caswell was there to save them! My journey with braces began last last year when I had set-up a consultation meeting with Dr. Caswell and her team. Everyone in the office is super nice and it was so cool when they recognized my boyfriend even though he hadn’t been at their office for over 7 years! One of her offices is located across from the Honolulu Academy of Arts, next to the gas station. Note: be sure to drive DOWN Ward Avenue…good luck if you’re attempting to drive up…Another new office will be near the Kahala McDonalds #exciting!~ Overall things to consider as a parent or individual: Braces are like investments. Why? 1. Research – Like investments, you need to do your research. What type of braces to get (Invisalign vs. traditional wire). The pros/cons with each time. The best way is to also go in for a consultation. 2. It costs money – Assuming you did Step No. 1 above, you’d know approximately how much it’d cost. 3. It takes time – Your investment won’t grow overnight, it’ll take time. Braces can take awhile especially if you’re not diligent and/or following doc’s instructions. Dr. Caswell really goes above and beyond! She really cares for her patients and staff. What other orthodontist will throw a movie day for their patients and have a food drive for the community? #Caswell If my future kids ever need braces (no clarinet for them), I’ll be sure to take them to see Dr. Caswell.

I cannot say how absolutely amazing they are! My kids are 9 and 11 years old and got their Invisalign braces on yesterday. My kids are very uncomfortable having their teeth worked on, and this office was incredible with them! They were so informative and welcoming! Absolutely amazing with children! Before they even started putting their braces on they sat for an hour with my kids allowing them to ask any questions they had, and explained everything about them to my children! They were so patient and understanding! I would recommend them to anyone!

We were referred to Dr Caswell by a friend who raved about her and her staff and now I know why! We have not only received amazing care there, but the staff goes above and beyond to accommodate schedule changes and to ensure my daughter is always comfortable. They are exceedingly professional, courteous and kind. Plus, they do so many fun things for the patients as well. Highly recommend!

I understand the poor reviews, braces are a process and require discipline. It’s not solely the orthodontist’s responsibility. It takes great effort to keep your teeth aligned and your smile radiant. Some people don’t get it. The office is modern, welcoming and comfortable. The staff are warm and so accommodating. I spent some time in the busy office and saw many happy patients with beautiful smiles in progress. Dr. Caswell gave me a treatment plan and I was very pleased with her honesty. Seeing employees that are also patients is inspiring. I do love a beautiful smile.

Dr. Caswell and her staff are amazing! Each time we go in for a visit, my family feels the love and aloha in the office! Yesterday, my daughter had her braces put on and Leslie helped her feel so comfortable in the chair and she even involved her in the process. Dare I say it looked like they were having fun! Leslie was very professional and the process didn’t take long at all. My daughter left knowing what she needed to do moving forward and she felt great about herself and her new braces! Thank you, Dr. Caswell and all of the C.O. staff!

This review is based solely as a guest. My wife needed to get a new retainer. So I decided to accompany her to the office. Wasn’t difficult finding this place using my iPhone, however I could see how you could miss this place without it. The orthodontist is located in a building off Ward Ave. With plenty of Visitor Parking available. If you are facing Mauka in the parking Garage the access to the office is near the left elevator and stairs. The check in for my wife was a breeze and staff was extremely friendly and helpful in explaining how long the process would take. They took my wife in on time! Which usually never happens lol. Usually I’m not a fan of waiting in offices. As it tends to get boring especially if your phone is dead, however their were plenty of “new magazines”. They even have a television to keep the young ones occupied. The decor in the waiting area and office was very modern. I was also impressed that they even had a rewards program for patients, in which they could win gift cards etc. Thankfully I have straight teeth so most likely would not be using their services. However I would definitely recommend this place to others.

The staff is so kind and knowledgeable! They use the most innovative technology, constantly asks for your input as they decide on your plan of care, and have reasonable prices for orthodontic procedures! They’re efficient and value their clients time!  I highly recommend them for oral care!

I cannot say enough great things about Dr. Caswell and staff. At 28, I needed orthodontic treatment to fix my teeth that have shifted since I was a teenager. I was reluctant to begin this process and quite honestly had put it off for a long time. It was only because Dr. Caswell and her amazing team were so encouraging, professional, and kind that I decided to do it. Every single person in the office is so incredibly pleasant that I looked forward to my appointments. I am now so happy with my results! Thank you Dr. Caswell and staff for your hard work and dedication to my perfect smile! If you need orthodontic care, Dr. Caswell is simply the BEST!

Our child had his expander come off while on vacation. They scheduled our appointment immediately. Everyone in the office was incredibly polite and the environment is very patient focused. They took the time to bond with our son to make him comfortable. Also communicated with our orthodontist on the steps they took. Definitely would rate higher than 5 stars if we could and would select them as our orthodontist if we lived here!

I am beyond amazed with the service and staffing that I was provided here at Doctors Caswells office. I had some complications with my braces and I was worried I wasn’t going to be able to achieve the smile I’ve always dreamed of having, until an angel like doctor Caswell came to the rescue and she told me I was still able to go through with the process! Words can’t describe how awesome she really is, so sweet and so cute! The staffing is amazing as well, so whoever hired the front desk & the assistances, really did an amazing job! They are all so awesome. Overall, my experience was amazing, & I know whoever decides to go to this place, you won’t be let down.

I don’t understand why Dr. Caswell and her staff have ratings lower than five stars. I have been in awe of the level of customer service her entire office has provided since my first phone call with them. During my initial visit with them, I messed up and scheduled my appointment literally an hour and a half before I was scheduled to be at work. I was so appreciative that they were all so attentive to the time and made sure I was out with enough time to get to work. Andrea was excellent in explaining all of my options, answered any questions I had, and made sure I knew what to expect with my upcoming visits. You can really tell that everyone here takes pride in what they do. It actually took a little longer to do the scan for my teeth because the hygienist wanted to re-do a few spots to make sure they were perfect and would provide me with a well fitting mold. I am so happy I was referred here and have confidence in their ability to help me get my teeth to where I want them to be. I wish I would have come here sooner.. you know, when I was still a minor and my parents were willing to pay for my braces. *sigh

From the time Cori did my consultation…I’ve so been excited to work on my smile! Today, Leslie did an amazing job in making me feel comfortable the whole time during my visit. She was so thorough in explaining Invisalign. I am confident in the insertion and removal of my trays. Dr. Kimi explained the plan to me…I can’t wait to see my new smile when I’m done. At Caswell Orthodontics, they take such great care of you here! Thanks Dr. Kimi, Cori, Leslie & Staff. See you next month!!!

This place is awesome. Not only are the doctor and employees always friendly and helpful but the facility is always spotless. My teeth look fabulous!! I always thought I had a great experience but now I know it’s true after talking to my cousin who had a different orthodontist. They didn’t even give her chewies for her aligners!! You can’t go wrong here. Dr. Caswell has done an amazing job with this place. It is well decorated, well stocked (she has everything you need in house!!), and you always get VIP treatment.

I got nothing but compliments to Dr Caswell and the staff, they always were nice and never had an issue if I had to re-schedule an appointment, a few times I had to bring my little ones and never saw a bad attitudes because of it they were playful and attentive, I saw no issue with the price is pretty much the same everywhere. I would recommend Dr Caswell to everyone.

I absolutely love this place! The front desk person is super welcoming and friendly! I feel like I’m a VIP over there. Leslie,Kepa,and Yuki and Dr Caswell are super awesome! I feel like they truly care about me and make sure that my experience is painless at all costs. If I ever do feel any pain from my tightening they are super soothing towards you. Dr Caswell and her team are so professional I’m glad I didn’t go else where. I would 100% percent recommend anyone here!

Caswell Orthodontics is the place to be to have your smile become the smile you’ve dreamt about having. Dr. Caswell is excellent at what she does and from the looks of all her smiling patients photos on her wall, her work really does show. Not to mention her wonderful team is super friendly and professional.

My son goes to this orthodontist. All of the staff is very friendly and helpful. We first met the staff at the Mililani office. Everyone there was polite to us. Our second visit was at the Kahala location. My son was personally instructed on how to change out his Invisalign every week and how to take care of his supplies. I would highly recommend them to anyone with children who need braces.

I am a two-time client of Dr. Caswell’s-she is THAT good. In high school I had traditional braces for two years and was very satisfied with my results and experience. In my twenties I neglected to have my wisdom teeth exracted and their growth shifted my teeth. I didn’t give a second thought to where I’d go to improve my smile. I opted for Invisalign as I preferred the look of the clear aligner trays. Dr. Caswell is talented, intelligent and kind. All the members of her staff are friendly as well. Leslie, in particular, is so lovely. If you are considering orthodontic treatment, give Dr. Caswell’s office a visit.

Caswell Orthodontics is the place to be to have your smile become the smile you’ve dreamt about having. Dr. Caswell is excellent at what she does and from the looks of all her smiling patients photos on her wall, her work really does show. Not to mention her wonderful team is super friendly and professional.

Kepa was amazing! He was so welcoming, and made me feel so comfortable coming back to get my teeth done after many years. Would highly recommend to anyone looking to get orthodontic services done. I have been coming to Dr. Caswell for over a decade now and I am always pleased with the level of hospitality, service, and cleanliness of their facilities.

Dr. Caswell and her team are truly the cream of the crop. Her and her technicians walked me through the entire Invisalign process, financing options, steps for progress evaluations, and were ultimately there to answer any questions I had. Every visit is efficient and productive. I’ve never spent more than 5 minutes in the waiting room. The receptionist, Tracy is always extremely professional and courteous. After I began with Invisalign, Dr. Caswell even personally texted me to make sure everything was going smoothly. Can not recommend Caswell Orthodontics enough!!!

Caswell Ortho is the best ever! We interviewed MANY orthodontists before deciding to go to Dr. Caswell. Kr. Kimi and her staff have not disappointed us. Financing terms in-house, excellent service, professional/super-friendly staff and technicians, and very convenient locations. Their offices are like little oasis’es (is that a word?!) – just LOVE them!

My Son needed braces and his regular dentist recommended another orthodontist. Braces are very scary for children and that Dr did not help! We asked for another referral and was directed to Dr Caswell. Every single one of her staff made our whole family especially my son feel so welcomed and at ease!!! They are the most professional and nicest people we have ever met!! After mentioning her to a couple of co workers and friends, they ALL had the same experience!!! They ALL said she does good work and their children loved them!!! GO TO DR KIMI CASWELL you won’t be disappointed!!

Great experience! Dr. Caswell and her staff are friendly, professional and courteous. I was referred to her from a friend and decided to set up a consult for braces. The Ward location has multiple parking stalls and we had no trouble finding it, the office is cute and well-kept. I like that they keep up with modern technology for the scans and offer multiple payment options. I had my appt for placement today and was pretty nervous about it, Dr. Caswell and her team made me feel at ease and my appointment went really well.

Professional, warm, and caring! Our son has been going to Dr. Caswell and her team for almost three years. They’re professional, warm, and caring. When I shared during the consultation that my son did not care for the dentist and was extremely anxious about getting braces; they heard my concern and listened. On the day that my son got his braces, we were warmly greeted by Dr. Caswell and her team. Leslie, our Orthodontic Assistant, was the lucky person to be assigned to my son. From the get go, she was funny and personable. She also told my son that she would explain EVERY step that she was going to do and he could stop her and ask questions throughout the process. She explained EVERY step and my son asked her A LOT of questions. She was the epitome of patience. I just sat and watched this whole process unfold. She got my son to relax and at the end he totally trusted her. We have been fortunate that not only Leslie, but everyone on Team Caswell are truly a great team. It’s evident that Dr. Caswell is not only a terrific orthodontist, she’s a great leader as well. I highly recommend Dr. Caswell and her team!

Invisalign – I actually had service with Dr. Caswell from 2006-2008 (before my Yelp days). Her work with my teeth was phenomenal. My teeth are still perfect as the day I left in 2008. I even had a complicated missing tooth toward the back and the tooth behind it needed to be moved in the up position before I could get a bridge placed in between the teeth. She was great to work with and their office was extremely informative every step of the way. They even added some frames after it was done because she wasn’t completely satisfied with my bite to make sure it was perfect. I am so grateful because I didn’t even know how my bite was supposed to be before working with her office. She also provided me a great military discount and for paying in full which substantially lowered the price. Thank you for the great experience 8 years later! One of the best investments I have ever made.

The moment you enter the door, staff will greet you with their big smile on their faces. They know most of their patients which is good because you feel welcomed and appreciated everytime you visit.. the wait is around under 10 minutes or so.. Dr. Caswell is so friendly and accomodating, i will definitely recommend her to my other friends

Our child had his expander come off while on vacation. They scheduled our appointment immediately. Everyone in the office was incredibly polite and the environment is very patient focused. They took the time to bond with our son to make him comfortable. Also communicated with our orthodontist on the steps they took. Definitely would rate higher than 5 stars if we could and would select them as our orthodontist if we lived here!

We were referred to Dr. Caswell from my Daughter’s dentist. When we went for her consultation, I was very impressed. The office was aesthetically pleasing and the staff treated my daughter as their own and made her feel very comfortable with the process. Dr. Caswell and Staff were so pleasant and easy to work with that I, too, had decided to get Invisalign.Thanks so much!

Caswell Orthodontics is amazing! I have the Invisalign and am happy with the process. When you have an appointment there is never a wait to be seen, which is nice. The parking is not an issue either, there’s a ton of parking right at their office. The staff is friendly, if you go there be prepared to be happy with your decision.

We wanted to get invisalign for our daughter and Dr. Caswell recommended regular metal braces. She charges the same price for metal vs. invisalign. I don’t know why people think she is recommending invisalign to make more money. It’s easy for the one-man shops to criticize bigger offices, but if you think about it, there is a good reason Dr. Caswell is so busy. She is great!

Where do I start?  Customer service is at its finest.  Dr. Kimi Caswell is awesome, but so is her staff.  I couldn’t be more pleased with her office. Not only is it beautiful and clean, but everyone in that office is so wonderful and extremely friendly and attentive to your needs!  Yuki, Darcie, Leslie, Marcia, and Cori  – You guys are all awesome and Kimi is lucky to have you!!!  We are lucky to have you!!!  We love Dr. Caswell so much, that I have had my whole family braced up – FIVE all together!!!  I would recommend them to anyone.  Very skilled, warm and caring people.  My family and I are so lucky to have found Dr. Caswell and her amazing staff.  Oh yeah, and my teeth as well as my wife and daughters’ teeth are straight and beautiful.  Go see them!!!  Definitely top notch service and results!!!

I cannot say enough great things about Dr. Caswell and staff. At 28, I needed orthodontic treatment to fix my teeth that have shifted since I was a teenager. I was reluctant to begin this process and quite honestly had put it off for a long time. It was only because Dr. Caswell and her amazing team were so encouraging, professional, and kind that I decided to do it. Every single person in the office is so incredibly pleasant that I looked forward to my appointments. I am now so happy with my results! Thank you Dr. Caswell and staff for your hard work and dedication to my perfect smile! If you need orthodontic care, Dr. Caswell is simply the BEST!

I’ve been using Invisalign for over a year now and have been extremely satisfied with both the results and the service that Dr. Caswell and her staff provide during every visit. Like many others I was weary about whether or not I wanted to go through with the process and commitment of getting braces and also about the price tag that comes along with achieving the perfect smile but they thoroughly explained everything to me and made me feel very comfortable about my decision to get Invisalign. They even worked out a payment plan that worked with my monthly budget which was a huge plus. Everyone there is so sweet and understanding, you can tell that they really care about their patients. I highly recommend choosing Caswell Orthodontics if you’re thinking about getting braces or invisalign done.

Currently seeing Dr. Caswell for invisalign and she’s great! I love that her office is so efficient – her assistants know exactly what they’re doing, billing runs smoothly, and appointments are always on time. She has 3 locations, but I think the Ward office is the main one. I can actually say I enjoy going to my appointments! Definitely recommend this orthodontist.

A WORD FROM YOUR DOCTOR