Hatcher And Frey Orthodontics
William Hatcher, DDS:
Practice Profile Page

★★★★★

DENTAL TREATMENTS OFFERED

Braces

Clear aligners

Retainers

Comprehensive orthodontics

Space maintainers

Palatal expanders

Headgears

Interceptive orthodontics

CLEAR ALIGNER SERVICES

OFFICE HOURS (WESTERN BRANCH)

Monday: 7:00 am to 5:00 pm

Tuesday: 7:00 am to 5:00 pm

Wednesday: 7:00 am to 5:00 pm

Thursday: 7:00 am to 5:00 pm

Friday: 8:00 am to 12:30 pm

Saturday: Closed

Sunday: Closed

OFFICE HOURS (GREAT BRIDGE)

Monday: 7:00 am to 5:00 pm

Tuesday: 7:00 am to 5:00 pm

Wednesday: 7:00 am to 5:00 pm

Thursday: 7:00 am to 5:00 pm

Friday: 8:00 am to 12:00 pm

Saturday: Closed

Sunday: Closed

SCHEDULE YOUR APPOINTMENT

BEFORE & AFTER PHOTO GALLERY

PATIENT REVIEWS

I had visited two other orthodontists for my 12 year old son before I discovered Hatcher Orthodontics. I have NOTHING bad to say about them. Dr. Hatcher is very professional, down to earth, and makes the kids laugh. They even have incentives for the kids every time they visit, and there is a cool game room with about 5 PS3 Stations. The waiting room has a few iPads for the kids and parents, and there a couple of TVs to watch the latest news, etc. The atmosphere is very upbeat, and you feel welcome as soon as you walk in. The coffee tastes pretty good too!

I just finished Invisalign treatment and am very pleased with my results. Drs. Hatcher & Frey and their staff are great to work with and are always timely, efficient, and offer effective treatment. My treatment took two years with extra scans needed and my rate never changed; what I was quoted was what I paid. I left with a great thank you gift and a big smile on my face! Thanks everyone at Hatcher & Frey.

So happy with my experience at Hatcher Orthodontics! Just got my Invisalign “braces” off today and the results are beautiful. As an adult patient, I was not only impressed by the end result, but with the process along the way and the professionalism and care with which I was treated by every member of the staff. Appointments were always on time with minimal to no waiting. Thank you for great customer service with great results!

God bless you all! We were recommended to Hatcher by Howell Dental, our dentist. Hatcher Orthrodontics has been nothing but exceptional through this whole process for our son and daughter! All of the staff from the front office – back to the dental assistants are very courteous and always try to get to know their patients. They make you feel like family! Thanks Hatcher Orthrodontics for all of your assistance and service with our kids! Even during this harsh and dark times with COVID-19, they always kept their employees and our well being and safety first in mind! Even though our kids treatment is done, you all will always be like family to us and we will continue to tell everyone about your office and if we need any additional assistance in the future, we will definitely contact you! Again, thank you and stay safe!

No matter what time of day you visit, everyone is always so pleasant. The office and patient areas are all clean and tidy. My daughters looks so forward to going in for checkups. Sometimes I think she exaggerates a problem w her retainer just so she can go! Thank you to the entire staff for being so awesome!

We’ve had the best experience with Hatcher Orthodonics! Our daughter Rosa was reluctant to get braces when her dentist said she needed them. We toured several places, and Hatcher was by far the brightest, cleanest, most modern and put Rosa right at ease. We’re on a budget, and Hatcher also gave us the best price. We couldn’t lose! Our visits are always positive, the staff so friendly- we’re so glad we found Dr. Hatcher.

I absolutely loved my experience at Hatcher Orthodontics! The staff is impeccable, everyone is so sweet and nice, which is a great quality to have at an Orthodontics office because it can lighten the mood if you’re a little nervous. Hatcher did beyond an amazing job on my teeth. I had zero self confidence before I had braces, and I give Hatcher 100% of the credit for the reason I have confidence today. I am beyond in love and very impressed with the results after a year and a half with braces. My teeth still look fantastic after fours years because of the great advice Hatcher gives for “after braces” care. My journey over the years with Hatcher Orthodontics was so wonderful that I wish I still had a reason to visit often! Hatcher is very personable, he remembers you and he is very willing to listen to any questions or concerns you might have about your treatment. I recommend Hatcher Orthodontics to anyone who is looking into getting orthodontic treatment, I guarantee you will not be disappointed!

my son has had the invisaline for about 7 months.the office is great Dr. Hatcher is awesome very down to earth, great with your kid and really knows what hes doing. my childs teeth have changed to much it’s almost unbelieveable. everyone in both offices are great with wonderful personalities. I am so thankful we chose dr. Hatcher

My daughter, Jreeme, has been a patient at Hatcher since February 2017. As her mother, I wore braces forever as a teen. It’s fascinating to see the miracle that has been done with her cross bite and smile in general. I would highly recommend this office to any parent that has a concerns about his or her daughter needing Orthodontic Care. Kienna along with other staff members are excellent. And I don’t have the words to express how much I appreciate Dr. Hatcher’s awesome bed side manners. We actually look forward to coming to her appointments. Latesha D Thornton

We love Dr. Hattcher and Dr. Frey! They are super thorough when you go in for an evaluation, and give you pricing up front. I visited a different local orthodontist, who wouldn’t give a price until after we started…. they are detailed in the plan and the outcome is terrific! It is a wonderful practice with an amazing team! I highly recommend them!!

Victoria was awesome at the reception desk, and Stephanie is the coolest and the staff was very helpful especially Dr. Hatcher and Artavia was so welcoming and very knowledgeable such a delight to be around the crew at Hatcher and Frey Orthodontics , highly recommended to anybody who wants the real deal on their “Grill” !! Thanks y’all !!

Hatcher & Frey are great! We always feel welcome and are shown patience and kindness, since the very first visit. Having braces is a long commitment and it really helps to trust that we are in the best hands. Plus whenever we have worries or questions they are answered as soon as possible, so when a bracket pops off or a chain comes undone, we know where to turn.

My husband cancelled without my knowledge. My daughter had not finished her treatment. They immediately took her in that same day and proceeded to try get her teeth straightened before senior pictures. Also, when I had trouble with my flex account last year, Erin, the finance manager, spent an afternoon resolving issue. I highly recommend Hatcher not only for straightening teeth, but for their customer service.

I am from out of town and had my first visit experience with Dr. Hatcher today. My son was having an issue with his braces (previously put on out of town). The office fit us in immediately this morning. Office staff was friendly, kind, helpful. Dr Hatcher did a great job evaluating and fixing the problem with my son’s braces. Highly recommend this office!

I received Invisalign treatment from Dr. Hatcher and Dr. Frey. Any time there was an issue that came up they addressed it and worked with me to get it right. They were experienced, attentive, responsive, caring and compassionate. The staff was similar – pleasant, caring and competent. I am convinced my results were much better than if I had pursued the widely advertised DIY treatments.

Dr. Hatcher appears to be a man of the highest character.  We paid him for my wife’s braces, and she was in them for over two years. Her back teeth were not completely together and we had to move to the other side of the country.  Dr. Hatcher removed the braces with the expectation of her retainer drawing them to where they needed to be. However, when we got to Hawaii, she began having pain in her front teeth, and we went to a Orthodontist down here. This Orthodontist informed us that the braces came off too early and we had to get braces back on to fix her teeth in order to prevent tooth loss. We are now spending the amount for braces again. When I informed Dr Hatcher of the issue of me having to spend the money twice, he refunded the amount I paid him. His exact words were, “Reputation is important, but a man’s character is more important!”  I am blown away by the generosity and humility he has shown my wife and me. I would encourage anyone who is looking for an Orthodontist with character, and one who will treat them right, to trust Dr. Hatcher. While I believe that he is in no way obligated to refund the entire amount, especially since he spent time and resources on my wife, he has insisted to refund the money. Incredibly generous.

We highly recommend Hatcher & Frey Orthodontics. From our first consultation to the day my daughter finished her treatment, they offered us top notch service. Everyone in the office is so nice and professional but fun to work with. I felt they listened to our concerns and completely eased our minds. My daughter had traditional braces for her first round and Invisalign for the second round. The results are amazing! Thank you Dr. Hatcher & Dr. Frey for transforming my daughter’s smile!

Such a great team and office. I absolutely loved everything starting with my first appointment. I’m now completely done with my invisalign journey and hands down the best investment I’ve made from myself! I would highly recommend!

Visit was very personable and not rushed. Everyone was friendly and helpful. In our case, time was taken to ensure we understood every last detail. Dr. Hatcher and Rachel were both prepared and extremely organized for our visit. All types of visual aids were used to help us visualize our son’s progress and what was necessary to move forward. It made it so much easier for myself, my wife, and my son to understand the process. All questions were entertained and answered. We have been happy here since the very first visit.

We have had experience with multiple orthodontists, and Hatcher orthodontics is by far the most professional, respectful practice we have been to. His staff are kind, Dr Hatcher does not mind talking with and answering questions with patients and families. Only have positive things to say about this practice!

I have been going to Hatcher Orthodontics for braces for about two years now. It is a very fun and upbeat environment that has staff that is just fun to be around. Dr. Hatcher is great at what he does and goes out of his way to make a personal connection with every single one of his patients and is genuinely interested in what is going on in their lives. Overall I just love Hatcher Orthodontics.

Two of my children have been patients of Dr Hatcher. Braces are never fun for anyone, but Dr. Hatcher and his staff make the experience a much better one. From the moment you walk in you feel like a family member, even when dealing with the financial portion, and we all know that can be very stressful.

Hatcher Orthodontics has created special treatment plans for 4 of our 5 kids who desperately needed ortho help! I recommend them to EVERYONE! They even worked to help my twin sister’s kids, who, by the way, live in Papua New Guinea!!! What other ortho does THAT!?!?! Thanks for all the help Dr. Hatcher, Dr. Frey & all the wonderful ladies who assist everyday 🙂

We have seen Dr. Hatcher and his team 3 times at the Chesapeake office so far with my daughter- once for a consultation, and twice to begin treatment. The office run like a well-oiled machine. We were in and out within 2 minutes of our estimated appointment times, one scheduled for 15 minutes and one for 45 minutes. The entire staff has been friendly, helpful, and comforting for newcomers to the orthodontics scene. What a great experience so far. We are looking forward to treatment with this team.

I LOVE LOVE LOVE Hatcher Orthodontics! Today marks the end of my 18 month journey with braces and I have to say the entire process was amazing. I never had any trouble with my braces and any questions I had the staff was always there to assist. They are affordable and their customer service is out of this world! If you are considering braces then look no further than Hatcher Orthodontics. You will not regret it!

Dr. Hatcher and Dr. Frey are an awesome group of doctors, along with their staff. They were always accommodating to our needs and always smiling and very friendly and attentive to my child’s needs during her visits. I would recommend this group to anyone interested in getting braces or Invisalign.

I have been very impressed with this office so far!! Every employee I have interacted with has been very friendly and helpful. My daughter was thrilled to be able to get Invisalign when we were told elsewhere she would have to do traditional braces. The pricing was very competitive, and the office is just a great atmosphere. I love that they always answer the phone when I call. That isn’t the case with all offices. Erin from their billing department truly went above and beyond to help me out and ensure we get our full benefit from our insurance company. I’m very happy with my decision to choose Hatcher & Frey.

This has been the best experience I’ve had with a dental office. The girls are friendly and the doctors are such a joy to be around. Everyone there is knowledgeable in their job and willing to help you with whatever. Best orthodontist in the 757 HANDS DOWN! Highly recommend. Chante was such a sweetheart as well! I enjoyed seeing her for my visits.

Dr. Hatcher and his staff are absolutely the best. They are a very caring and compassionate team, that I have recommended to everyone. They go above and beyond when it comes to patient care. They put your mind at ease when your nervous and answer all of your questions. I really cant say enough great things about Dr. Hatcher and his team.

Amazing place for dental treatment. Was told by many other orthodontists that teeth would need to be removed in order to start the Invisalign process. Hatcher and Frey said that wasn’t necessary at all, we can shift everything in place. And what do you know, a year and some months later I’m walking out with straighter teeth and a bottle of wine! Would recommend 20/10!

A WORD FROM YOUR DOCTOR