Castle Hills Family Dental
Rafael Mercado, DDS:
Practice Profile Page

★★★★★

DENTAL TREATMENTS OFFERED

Dental cleaning

White fillings

Crowns

Inlays & onlays

Bridges

Clear aligners

Porcelain veneers

Teeth whitening

Dentures & partials

Root canal treatment

Tooth extraction

TMJ treatment

Dental implants

CLEAR ALIGNER SERVICES

OFFICE HOURS

Monday: 9:00 am to 7:00 pm

Tuesday: 9:00 am to 5:00 pm

Wednesday: 9:00 am to 6:00 pm

Thursday: 9:00 am to 5:00 pm

Friday: 8:00 am to 12:00 pm

Saturday: Closed

Sunday: Closed

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BEFORE & AFTER PHOTO GALLERY

PATIENT REVIEWS

My kids love going to the dentist because of the great care by Dr. Rafael Mercado and his very courteous staff. Dr. Mercado is very knowledgeable and caring.  Always give my kids new advice to care for their teeth.  Best Dentist in Texas!  If you have kids, Castle Hill Family Dental is the place to be…

Came here to get a second opinion on my chipped teeth. Dr. Mercado and his staff were extremely friendly and professional. They explained everything and my options very clearly. On my first visit, they were able to give me a temporary filling. And on my second visit I was able to get everything fixed. I’m so happy and thankful for my new smile!! I can’t stop smiling 😀

Thank you Dr. Mercado for always providing the BEST care for our dental needs. Thank you to your staff for their professional help and support during my time and visit. I highly do recommend Castle hills family dental for all your dental needs

Dr. Mercado and his team are outstanding. When I was experiencing great pain from a cracked tooth, they were able to fit me into his schedule same day. He did a root canal that completely eased the pain. He was also able to make the crown in his office in one visit, which saved me a lot of time. The team there is friendly and knowledgeable too. I highly recommend Dr. Mercado and his team.

Wonderful staff! I’m not comfortable at all going to dentist. From the beginning they put me at ease and explained what was going to happen. I still had some white knuckle moments but I survived!! And I’ve been back several times. Each time I feel more confident. I never felt pressured to commit to pricey procedures. I went in wanting to be taken care of and I certainly was. I love my smile!!! Doctor Mercado is a gem very personable and he’s picked a great group of people to work with him.

I LOVE this dentist!  Let me just say that I was scared to death about going to the dentist. Dr. Mercado was great. He did awesome work and I didn’t feel a thing. (I’ve had several procedures.) The staff is just as wonderful!  I promise you’ll love this dentist like I do!

I was so nervous at first because I had 2 other dentists tell me 2 different things. Then I met with Dr. Mercado and told me what needed to be done the right way and after that I knew I found a dentist who cares and doesn’t see just another dollar sign.

I have been a fan of Castle Hills Family Dental from the first appointment. Everyone has always been friendly, and kind. Dr Mercado is also the least judgy dentist I have ever encountered. I get it, I need to floss more, but Dr Mercado doesn’t give me the third degree about it. He gives me a thoughtful reminder, but doesn’t harp on it. Love this office. When my dental insurance got screwed up and switched to an HMO style coverage, I refused to go to the only place that would accept it, Monarch Dental, and instead waited my year to go back to Dr Mercado. No one else compares for whole family dentistry!

I’ve had great success working w Dr Mercado and his team. I upgraded my insurance and it opened the door for highly competent dental care once more, with Dr Mercado. Everyone is friendly and works quickly to get things done. I’ve had occasional difficulties with their system for setting up appointments, but it’s worth it to get through them…

They know me here. I had to return several times for various things over the last five years. Does this make me biased? I think not. It makes it patently clear that the team here is a real team that cares about its clients and deserve all the accolades I am about to shower all over their heads. This may not seem that important in the surface, but it is. Maybe they do not want me to say this, but I have witnessed several occasions when some staff members seemed to be having a bad day or what not and I could tell they were truly empathetic to their coworker’s plights and sometimes even went into other rooms to be professionally deal with it without affecting their clients whatsoever. A unique example that I believe shows a quality of a good business. I actually first started here when there were in a smaller office on Basse. Over the years, many internships have come and gone, some staff have moved on to bigger and better things for them; but the core team has remained mostly intact and I love them all the more for that. Aside from the basics, they are always friends, always try their best to accommodate, show interest by remembering me every time. They always seem to have the latest technology and Doctor Mercado is always learning and training his staff members. Even the other Doctor in the office, Doctor Leah Villareal, was there the other day consulting with him and was friendly with me. Past staff members that I have to write a special notation to: Christy (insurance), Kat (dental assistant), and Mercedes, the Doctor’s daughter who was there for a while during the summer. The current team includes Celina & Louie at reception, Koebi is the hygienist, and Barbara & Gloria, dental assistants. Monica, the Doctor’s wife, is almost always there and not sure what her formal role is, but she has been a lifesaver in communications with difficult insurance situations for me, going out of her way to speak to individuals after hours, despite the fact that she has children of her own to care for. Words cannot peppermint express my gratitude. There is, of course, Doctor Rafael Mercado. We both like photography, so that was nice to find out, and more importantly he always tries his best with the pain level when working with me, has always been accommodating and explains things whenever I need. Saving the best for last. The head dental assistant is Simone. She has been there since the beginning and has no plans on going anywhere; we have known each other the longest and are cool friends. Hahahaha. Mostly kidding. But we do like to gossip a little maybe whenever I am there. It makes what could be a traumatizing experience a little easier to endure! I cannot speak for anyone else, but having these individuals go out of there way for little me and maybe even having a good time at the dentist’s office definitely equates to exceeding my expectations!

I’ve always had a such a positive experience here. The staff is so friendly and Dr. Mercado is amazing. Before coming to Castle Hills Family Dental used to dread just a cleaning and have now experienced a tooth extraction with NO TEARS! (That a first for me). I’m thankful I made the switch to come to a place that puts me at ease every visit. 3 cheers for Castle Hills Family Dental!

They know me here. I had to return several times for various things over the last five years. Does this make me biased? I think not. It makes it patently clear that the team here is a real team that cares about its clients and deserve all the accolades I am about to shower all over their heads. This may not seem that important in the surface, but it is. Maybe they do not want me to say this, but I have witnessed several occasions when some staff members seemed to be having a bad day or what not and I could tell they were truly empathetic to their coworker’s plights and sometimes even went into other rooms to be professionally deal with it without affecting their clients whatsoever. A unique example that I believe shows a quality of a good business. I actually first started here when there were in a smaller office on Basse. Over the years, many internships have come and gone, some staff have moved on to bigger and better things for them; but the core team has remained mostly intact and I love them all the more for that. Aside from the basics, they are always friends, always try their best to accommodate, show interest by remembering me every time. They always seem to have the latest technology and Doctor Mercado is always learning and training his staff members. Even the other Doctor in the office, Doctor Leah Villareal, was there the other day consulting with him and was friendly with me. Past staff members that I have to write a special notation to: Christy (insurance), Kat (dental assistant), and Mercedes, the Doctor’s daughter who was there for a while during the summer. The current team includes Celina & Louie at reception, Koebi is the hygienist, and Barbara & Gloria, dental assistants. Monica, the Doctor’s wife, is almost always there and not sure what her formal role is, but she has been a lifesaver in communications with difficult insurance situations for me, going out of her way to speak to individuals after hours, despite the fact that she has children of her own to care for. Words cannot peppermint express my gratitude. There is, of course, Doctor Rafael Mercado. We both like photography, so that was nice to find out, and more importantly he always tries his best with the pain level when working with me, has always been accommodating and explains things whenever I need. Saving the best for last. The head dental assistant is Simone. She has been there since the beginning and has no plans on going anywhere; we have known each other the longest and are cool friends. Hahahaha. Mostly kidding. But we do like to gossip a little maybe whenever I am there. It makes what could be a traumatizing experience a little easier to endure! I cannot speak for anyone else, but having these individuals go out of there way for little me and maybe even having a good time at the dentist’s office definitely equates to exceeding my expectations!

Absolutely amazing!!! After going to another dentist for almost my whole life I switched to Castle Hills and haven’t looked back. All the staff are professional and nice and it’s not boring to wait. Dr. Mercado is fantastic and is very informative about my teeth. Overall this dentistry is amazing and I’d recommend it to anyone.

Dr. Mercardo is kind caring and the best Dentist and Doctor. His patients are his priority and he will make sure your happy. He’s light on his hands so that you won’t feel any discomfort. His staff is very kind as well. Crissy in billing may seem a little cold (but she really is helpful when needed) but don’t let that keep you from seeing Dr. Mercardo I promise you will love the attention and detail he gives his clients.

I’ve been going to Dr Mercado’s office for a couple a weeks now. Since the first visit it’s been great the staff are very friendly and kind! The work the dr does is great! And the fact that I could get a crown the same day was awesome! I made an appointment for my husband and he was very happy with everyone there! Im taking my kids next! Im very happy I’ve found this place!

The entire office staff was so kind and professional. They patiently worked me in right at closing on a friday. Dr. Mercado quickly and painlessly treated my emergency dental issue and I was so impressed with the excellent treatment I am returning for complete dental care! Wish I could rate them higher than 5 stars!

Family friendly Dental to go to, they always remind me of my Appointments by emailing Me. Staff is professional and very Kid Friendly place for children to feel at ease. Place for them to play around and cartoon movie to watch while the Dentist do their job… Big or small mouths are worked on here! Plan’s to get your teeth looked at and worked on is the ideal place for the whole family!

Dr. Mercado has been my sons dentist since my boy was less than 1yr old ( he’s 3 1|2 now). We absolutely love the staff and Dr Mercado! They are always so patient and understanding with my boy even when my son insists they check his pet dinosaurs teeth 🙂 Naturally when I was set to get my wisdom tooth out I went to Dr. Mercado. I highly recommend Dr. Mercado’s office!

DDS Rafael is so gental and patient, although my 3 year old daughter went in crying, she came out smiling! I know in time she will no longer see dentist as someone to be scared of because hers is always so nice and gives great gifts! Thank you doctor, and DA’s for always trying to reassure my little girl she’s in great hands! See you all in 6 months!

A WORD FROM YOUR DOCTOR