Charity Mcdaniel (Source: Google)
First off, I have had several horrible dental experiences over the years and am always hesitant when finding a new provider. After a lot of research I choose this group despite the bad reviews because I was not worried about financial issues since I have great insurance, and many of the other bad reviews are more about the patient not taking proper care after a procedure. I have needed several crowns for years and have been putting them off since my last one was such a bad experience. All the staff was so nice and courteous easing my fears. Dr. Finnerty was amazing and made sure I was completely comfortable with the procedures. I ended up getting 2 Cerec crowns in just 2 hours. The fit is perfect. One day later and my mouth is only sore at one numbing injection site. Totally normal, not I’m going back next week for 2 more crowns. Financially, these crowns were less expensive with my insurance than my previous crown. Wendy, the office manager, went over every charge with me and made sure I was comfortable with the amounts before going ahead with the procedures. In fact, they changed a procedure to a different one so I would save $300. The never pushed about additional services, and a I appreciate knowing they are available if I change my mind. As a healthcare professional myself, I know providers only “push” a procedure if they feel like the patient would really benefit from it. I trust that the dentist has my health in mind when recommending services. I don’t see that as pushy, just as trying to provide competent care. I have also had my children in for cleanings and they were amazing, especially with my autistic son. They recognized that some procedures he was not going to be able to tolerate and came up with alternative processes to give him the space he needed. The staff was not upset or irritated with the accommodations provided and treated my son with respect. Thank you so much for your kind care!