David D. from Manhattan Beach, CA (Source: Yelp)
Is Bill Dorfman a phenomenal cosmetic dentist, does he go above and beyond to ensure his patients are happy and are his results absolutely second to none? Based on an actual somewhat life changing experience at his practice, you be the judge… It wasn’t me, but my girlfriend, who went to see Bill. This is a true story….. One night at an event in Los Angeles, my girlfriend decided to ride a mechanical bull (If you live in Los Angeles, you know where this was) and, after a 20+ second very slow ride, the bull operator decided to spin the bull around almost 360 degrees, kick the back of the bull up in the air AT FULL SPEED just after my gf started losing her balance, and threw her flipping off the bull, landing directly on her head and neck. We spent the rest of that night and the next morning in the emergency room and, in addition to nearly breaking her neck, for which she has had to have spinal surgery, she shattered her four front teeth. This is a very, very beautiful girl who was (and still is, thanks to Bill) a model, etc… Fast forward to my gf being able to stand up and walk, and we went in to see Bill Dorfman to have her smile repaired. We went there for one reason – we heard he was the best. And, frankly, our expectations were blown away, even above how highly they were set. Bill came into the exam room and it truly seemed like he had all the time in the world – he made us feel like we were his only patient. Now that I’m thinking about it, it takes a lot more than a scientific technician to create a great smile – it takes artistic judgement and aesthetic style. I suppose that’s why Bill spent so much time looking at my gf’s smile from so many different directions, so many different angles, with so much different lighting and with her smiling in so many different ways. It was like a painter or a sculptor ready to get their hands on their art……Anyway, Bill spent as much time as we needed and answered ALL of our questions – I’m pretty particular – but he didn’t get annoyed. He just sat there across from us and gave us his full attention while we discussed all of the pros and cons of our options and alternatives . From a sassy smile to a smart smile, to a cute smile, to a professional smile, to a sexy smile, Bill explained how our teeth say so much about us and we figured hey, since this is our chance, why not have the smile come out that much BETTER instead of just as great as it already was! So we made all of our decisions about shape, color, length, etc… of the veneers that would have to be placed and then my gf was fitted and scheduled for “temporary veneers” while Bill had her “permanent veneers” custom made at one of the best veneers labs in the country. Oh, by the way, here’s what blew us away the most – we all know how busy Bill is and the level of his clientele…. So you can imagine our surprise when – that’s right, you guessed it – it’s 7:45 at night and our phone rings – and it’s Bill Dorfman himself, calling us from his home to make sure that she was feeling okay and to see if she had any additional questions!!! The looks on both of our faces were like “Holy cow, are you serioius!” I mean, who does that anymore? Never mind that I usually can’t even get my own dentist on the phone DURING BUSINESS HOURS, I haven’t had a single dentist EVER call me at home just to make sure everything was okay WITH ME. The end of the story is that, within about a week, my gf had her final veneers put in and they were (and are) I mean – SPECTACULAR. Everything is perfect, we wouldn’t have done anything differently and wouldn’t change a thing about the aesthetic result – which we expected – but it was also an unbelievably personal and literally enjoyable experience – which we altogether did not expect. I mean, after all, it’s going to the dentist 😉 Oh, I have to mention that one of the coolest things to me was that when we went into Bill’s actual office, the wall is just COVERED with pictures of celebrities from Brad Pitt to Usher to Jessica Simpson – and since their smile is literally their career and they can go to ANYONE they want to – we figured that if he’s good enough for them, he’s good enough for us . And he was the best – not just his aesthetic results, but his soothing bedside manner, the intellect with which he speaks about and explains what he can do for your smile and, most of all, his caring nature that makes you feel like you are literally his only patient……By the way, it was kind of cool to run into Sharon Osborne at one appointment (she is jus as sweet as can be) and if anyone thinks that Bill only takes care of celebrities, you should know that one day he came in to see us at his office on a Saturday and, in spite of the fact that Britney Spears manager called him with a dental emergency she had, he took care of us FIRST – and then went to tend to Ms. Spears.