Adele L. from AL, AL (Source: Yelp)
Pampered and painless dental care. My husband and I have been patients at this office for 24 years. We have experienced multiple dental issues due to our respective genetic lotteries; cavities, old fillings failures, abcesses, even nerve absorption have required root canals, crowns and a bridge, as well as long discussions about the value of dental implants. Of course DPoW is not the cheapest place to get your teeth cleaned. If cost is your only issue, I’m sure you can find cheaper. I don’t think you can find better value. Working within your insurance benefits to get the best value and long term results is addressed from the start. Over the years, one dentist retired, some office personnel have been added, and the technology has been upgraded as it became available. The only thing that hasn’t changed is the beauty and comfort of the waiting room and restroom. Think Downton Abbey sumptuous with scrupulous hygiene. The building is set back from the street on a narrow lot so it doesn’t appear as large as it is. The exterior is modern and well maintained, and the parking lot is more than adequate (and happily devoid of the sink-like potholes that plague Huntsville). It’s easy to miss the single driveway, just north of the Steak Out. Tastefully restrained signs and building exterior are obscured or overwhelmed by the Steak Out, whose building has minimal set back and garish signage. There are steps up to the covered entrance, and a long uncovered ramp for wheelchair access. This ramp is accessed from the handicap parking just to the left immediately as you enter the driveway. This might be a problem for caregivers of those in wheelchairs. Pushing a chair while holding an umbrella is difficult. The heavy downpours we often get in Huntsville make covered pull-thru drop off entrances a blessing for wheelchair access, and DPoW doesn’t have one. This is not to say the elderly shouldn’t become patients. In all other ways, I couldn’t think of a more appropriate office. BTW, this is an all-female business, if that’s of any import (my husband’s preference, not just mine). Both dentists work hard to keep their education current and their technology the newest, but they do refer root canals out to an Endodontist. The office staff is experienced and competent. The hygienists are all that and more. They work really hard to ensure absolutely no patient discomfort. Patients get warmed neck pillows and comfy blankets. The chairs and equipment are new and each room equipped with a video screen to explain findings. But the most salient feature is this: they absolutely and sincerely care about their patients. There’s just no way we could have been fooled over two decades. I can tell when people like being at work. I’m a skeptic. Businesses always pay lip service to the need to project a caring attitude, but they can’t ensure it if the people employed don’t have it already in their nature, from the receptionists and clerks on up to both dentists. I suspect it’s a corporate culture thing and they’ve let go employees who weren’t like them… caring from the get go. There’s a private consultation room to discuss whatever, so just ask to use it and be honest about what you can and can’t afford. You don’t have to discuss how you’re going to pay for services in front of other patients. Also, discuss how you want to be reminded to confirm appointments. They use live calls as well as texting and e-mail. You choose any or all.