Etienne B. from Louisville, KY (Source: Yelp)
As someone who was traumatized as a child on a dental visit, there came a time (as an adult) years ago when I realized I needed to keep my teeth healthy. Over time, I went thru several dentists who “catered to cowards’ as they often advertised, which made me feel comfortable about going with them. In each instance, they started out fine, then the quality of services began to decrease bit by bit, forcing me to find yet another dentist. I finally discovered. DentalWorks a few years ago, and this recent visit – like the others – come close to doing what I want from a dental office when it comes to efficiency and care. So that’s the preface. The visit was less complicated I’m glad to say. This was just a basic semi-annual checkup appointment, but the one thing I like about this DentalWorks office is that they send out reminders up to a month in advance, and then weekly and up to a day or two ahead – both thru my email and text messaging. I’m given an opportunity to confirm the appointment, or call to make adjustments if necessary. On this occasion, my dental hygienist called to double-check because the computer had me down for two appointments within a few days of one another. She wanted to double-check as they’d found the glitch in a couple of other appointments, so “crisis” averted. Upon arriving at the facility, I was promptly greeted by reception, and since I’m a repeat client who had no change in address, etc., they just asked me to take a seat. My appointment was at noon, and my hygienist was with me shortly afterward, which is NOT unusual for them. I know that with doctors’ offices, we have that mindset of “hurry up and wait.” I’ve always been fortunate with DentalWorks that rarely (at least with my case) have they run more than 10 or 15 minutes behind if they were backed up, so I’ll give them that in their favor as well. I believe Kristin has been my hygienist since I started using DentalWorks, and she knows what issues I have and the best way for me to continue to care for my teeth. She is quite personable, and we always have our six-month catchup about one another’s lives since my checkups are pretty much the ONLY time I’m there. She is good all around about her work, whether it’s in the general maintenance such as cleaning, or in carefully checking to see for what services I’m due. Case in point: although I was due to have my annual X-rays, due to the timing of when they were performed in 2017 and the date of my appointment, there was a few days difference. She was concerned that due to this, my insurance might deny the X-ray claim. To be on the safe side, we’ll wait until May 2019. But this is the type of attention I appreciate. The cleaning, polishing, etc. was excellent as always. My dentist did the final follow up and I have a clean bill of health. My first appointment for 2019 was set up; I received my little daily goodies, and was ready to go! A basic day without the need for drills, etc. Dental appointments should all be that simple. I’ve had more complicated appointments in my time with them – this past May I had to have fillings replaced, but again, it was a good experience. Having a good medical staff is important, especially when it comes to a dentist, as they realize what many of us, as children, might have undergone back in the “good old days” of dentistry. Thanks to offices like DentalWorks, they have helped to alleviate some of the stress in going to the dentist. I can’t give them enough of my appreciation.