Gabriel W. from Melbourne, FL (Source: Yelp)
I was referred to Dr. Simons by my dentist after a failed attempt at a root canal (apparently I have challenging anatomy). I was still in significant pain and Dr. Simons got me in the same day at the end of his already full schedule, staying late to finish my procedure so I could avoid another night in pain. I didn’t speak to the office staff by telephone in advance of my procedure because they coordinated directly with my dentist office. However, when I met them later that afternoon they were friendly, helpful, and courteous. Bridget contacted my dental insurance company so I would know exactly what my out-of-pocket cost would be, as well as how much I had left in my remaining annual coverage. She thoroughly explained the steps of the procedure/follow-up to me and answered all my questions. Dr. Simons introduced himself to me in the waiting area and told me how long he expected me to wait (which was a completely reasonable amount of time, even without factoring in that they squeezed me into an already full schedule); however, he apologized that I had to wait at all and truly made me feel that my time was important to him. Bridget also assisted Dr. Simons during the procedure, during which she was extremely attentive to my comfort and made me feel completely at ease throughout. Dr. Simons identified the challenging anatomy that required the referral, explained why it had been difficult for my dentist, and described how he was able to quickly solve it using advanced tools/techniques. The entire root canal took under an hour and was almost entirely pain free. The only pain I felt was the initial anesthetic injection and mild discomfort from holding my mouth open. I’m a surgeon, but my field is completely unrelated to dentistry/endodontics. However, having spent years on ‘the other side of the scalpel’ working with a wide variety of fellow surgeons, I immediately recognized in Dr. Simons the relaxed confidence that accompanies true expertise. It’s often said in medicine that doctors make the worst patients and I’m certainly no exception when it comes to dental procedures, which give me severe anxiety. Dr. Simons has the most calming bedside manner I’ve ever encountered, somehow making me feel totally relaxed and comfortable the entire time. My procedure was a little less than 24 hours ago. I definitely noticed last night when the local anesthetic finally wore off, but the pain was well controlled with Motrin and Tylenol; by the time the staff followed up with me this morning, I was already completely pain free. I couldn’t possibly have had a better experience, nor could I give a stronger recommendation — writing this all out, it feels more like I’m reviewing a dinner at a nice restaurant than a root canal!