Sumer S. from Lawndale, CA (Source: Yelp)
Wow. I am flabbergasted. Today was my first visit and I already love my new dentist and his crew! Dr. Farzam is really compassionate and caring. I walked in at 10am and was greeted enthusiastically by him, which was an awesome first impression. It is very rare to see people that happy in the morning. Anyway, I had my X-rays done by a very nice young man, whom I forgot his name! Sorry!!!! Terrible memory here. He was talking to me and making me feel comfortable. I usually gag when taking x rays and he gave me a break when needed. Awesome! Then, Dr. Farzam goes over my X-rays and points out everything that needs to be done. Cool! But it gets better. He comes back with a breakdown of everything that my insurance covers and how much I will owe out of pocket. In depth, with percentages and all. No one ever does that. And he does it super fast! Explains that he’s going to fill my minor cavities, start a deep cleaning, and remove my top 2 wisdom teeth. Do everything today, if I had the time. Cool! Let’s get it done! Side note My previous dentist made me come in for everything on separate days, which was a bit annoying considering I can’t take much time off work. And my out of pocket expenses were very high with my previous dentist. I appreciated that Dr. Farzam knocked everything out in one day with low out of pocket expenses. When he was giving me the numbing shots, he said sorry a bunch of times and seems like he genuinely felt bad about the pain. It didn’t even hurt that much! He apologizes more than me, and I say sorry 1000 times a day. So much so that my boss has me put money in a “sorry jar” every time I apologize to him. Haha! I wasn’t the only patient in there and he just buzzed from one room to the next efficiently and enthusiastically. What. The. Eff. He’s a dental wizard. He even gave me his cell number to call if I had problems after office hours. This guy is really awesome! My husband had an appointment later today, and I guess he told Dr. Farzam that I was in a bunch of pain from extraction. Well, guess what? He called me right away to check on me! Said it was normal since it is surgery and if I don’t feel better by tomorrow, come in for stronger pain meds. Wow! Amazing! Seriously the most compassionate and caring dentist I’ve ever met! Probably the most caring person I ever met! People like Dr. Farzam restore my faith in humanity and reminds me to be as compassionate as he is. Thanks to everyone at Florence Dental! You all rock!