Carlisle H. from San Francisco, CA (Source: Yelp)
I originally wrote this review on 2/6/2019 with a 1 star review. Since then Dr Markle has made enormous efforts to get in touch with me and address my concerns. He did not give me money or offer free services to change my review, we had a sensible conversation where he conveyed compassion and regret while addressing my concerns. I am changing this review because I adore Dr. Markle and his staff and I do want to keep coming back. If you are looking for a great dentist, Dr Markle is your man. Don’t let my one bad experience in 4 years completely deter you. I’ve left my encounter with Afsaneh intact below. As of writing Afsaneh is still the office manager. You should have Leslie manage you account, who is one of the friendliest and nicest people you’ll ever meet. My original review is left unedited below. —- Dr Markle is absolutely fabulous. Leslie is a gem, and all the hygienists and techs are beyond fantastic. Despite that, Afsaneh made me so unbelievably mad today. I’ve been going to this place for years, I had my invisalign done here, had what is approaching 12 cavity fillings, and had a root canal done. I’ve paid out of pocket for things that my insurance screwed me on. I never asked for a payment adjustment, a payment plan, or otherwise tried to not pay the full amount as asked. Prior to today, which was no problem at all, I rescheduled on short notice a total of three (might be two, I’m not sure if Afsaneh was including today) hygiene appointments in 4 years of coming here. I’ve paid this place AT LEAST five thousand dollars in that time. I’m being extremely conservative here because I don’t remember all the bills, but I do remember at least this much. I missed my hygiene appointment yesterday because I was throwing up. I’ve had medical issues the last few months and sometimes I throw up in the morning. I felt terrible yesterday but started getting ready for my appointment anyway. During that process I threw up and I realized there was no way I could actually go sit in a chair and have somebody stick things in my mouth. I called as soon as I wiped the vomit from my mouth, and I was asked if I could come in today at 1pm instead, no problem. I go to my appointment at 1pm and everything is fine until I have to pay. While Afsaneh is showing me a bill estimate for about $2800 for procedures recommended by Dr Marke. Of which about $2200 was not going be paid by insurance. That’s fine, my doctor explained how it was important, and I was balking at the cost but I definitely hadn’t said no. I value my teeth and the health that comes with good dental hygiene. As she shows me this bill, she makes a face and says “We have to charge you for the appointment you missed yesterday.” I wouldn’t normally care, except somehow they had a available slot just over 24 hours from my original appointment at 1pm today. You would think that if they have the availability they weren’t losing money from my missed appointment because I just filled an otherwise empty spot. This is combined with the fact I have spent so much goddamn money here. I tell Afsaneh I don’t think I should pay it because I did the responsible thing and not come in after vomiting, combined with the fact I’ve been coming here for years. There’s also a part of me that resents her for even bringing it up when she knows my insurance is completely screwing me on this new estimate she showed me! For $2800 ***I*** was going to pay. Afsaneh goes on to be so judgmental I am in complete disbelief. She goes to look up how many times I’ve previously “broken” appointments. I detest this language in this context, I’ve reschedule my appointments on short notice for the practice, but that’s not “breaking” the appointment from their end, apparently. She sees its happened before and throws this in my face. She berates me for missing the appointment and patronizingly tells me she’s trying to run a business. I don’t want to make this personal but I’ve seen the jewelry you wear Afsaneh, this isn’t just making ends meet and paying rent. There is a long conversation here I’m not going to rehash, but Afsaneh’s complete lack of bedside manner and human empathy is shocking. She finally cedes when she realizes that I am adamant about not paying for it. I am in complete disbelief, to a point where I finally had enough. I figured out after my last appointment I had a positive balance Afsaneh never told me about. I asked for a refund of the positive balance, and that’s when Afsaneh realized she messed up. She tried to placate me about how she hopes things haven’t “gone to a place” but I’m so mad all I can do is give her a death stare. It is beyond comprehension to me that Afsaneh can berate and belittle me for my conduct in this business relationship and ACTIVELY OBFUSCATE THAT I HAVE A POSITIVE BALANCE. I’ve never burned a bridge with a medical office but if there ever were a time to this is it. I don’t think I’m coming back so long as Afsaneh is here.