Indianapolis Dental Designs
Greg Ingram, DDS:
Practice Profile Page

There’s nothing in the world like a second visit to confirm that one’s experience wasn’t a fluke, whether that be positive or negative. So, in a sense, I eagerly anticipated my second visit to Indianapolis Dental Designs to begin what will be a series of appointments designed to dramatically improve my smile. This work is, quite honestly, a longtime dream of mine that has been constantly put on the backburner for both legitimate and fear-based reasons. What can I say? This was clearly no fluke. I received an e-mail early during the day of my appointment asking if I could possibly arrive 30 minutes earlier as they’d had a change in their schedule. I was able to make this change in my work day and arrived about 10 minutes before the scheduled time. This gave me time to psychologically prepare as I do definitely get an anxiety about dental work. As I’d experienced a wheelchair access issue to the exam room on my first visit, this also gave me the chance to check out the restroom prior to my appointment. Trust me, there’s nothing worse than a spastic paraplegic trying to crawl and transfer. It was a nice perk, by the way, that the office building in which Indianapolis Dental Designs is located has automated doors for wheelchair access and accessible restrooms on each floor. While I generally do fine with independence, accessible features definitely help. One of the things I’ve come to appreciate about the team at Indianapolis Dental Designs is that they adapt to the situation incredibly well and they do so with a smile on their faces. They have two separate doors into their actual offices from the waiting rooms and, oddly enough, one door is slightly not wheelchair accessible while the other one works just fine (It would likely be a challenge for someone in a larger chair). So, of course, when they tried to bring me in through the door that proved to be inaccessible to their surprise, they quickly shifted gears. While that seems like a minor shift, you’d be amazed how often I get “attitude” when I need just a little extra consideration. It went further. They’d clearly considered the accessibility issue from my first visit when I struggled a bit with that first exam room, because this appointment was in a different room that proved to be MUCH more accessible and didn’t require my crawling. It was a well considered and thoughtful gesture. This appointment involved a little bit of time with Beverly, who was just as thoughtful and considerate this time, and even more time with the hygienist. While I’m not 100% sure I got her name right, I’ve got to tell you that she was just the perfect combination of professional, personal, caring, and competent. First off, it was a relief to work with someone who understood my use of humor as a coping skill. While she didn’t quite always know when I was being serious, she seemed to instinctively understand. Have you ever worked with someone that you just instinctively believed actually cared? There’s a difference. You can have great customer service without caring, but there’s something almost transcendent about the experience of customer service, especially within the healthcare field, when you believe that someone actually cares. I think it enhances the trust, relaxes the defenses, and makes it possible to get the really difficult work done. This hygienist wasn’t hesitant to talk about the difficult areas like self-care and the ways in which I need to improve, but she also did so with tremendous compassion, patience and, at least my gut told me, an awareness that there was what Paul Harvey would call “the rest of the story.” At one point very early in this appointment for cleaning, she kind of stopped for a minute and reached through my defenses and said “I’m really glad that I get to work with you.” It was one of the most touching things I’ve heard from someone dealing with my physical being and, quite honestly, it established a level of trust that made me think “Okay, whatever happens she’s safe.” That’s HUGE with me. The cleaning itself went well. She was constantly aware of my anxiety and pain level and maintained connection by regularly checking in to make sure I was okay. I don’t think I could have communicated it, but I appreciated the check-ins. She took extra steps to ensure the experience was as anxiety-free and pain-free as possible, while also being thorough and honest throughout. As I embark on this journey, which for me represents one of those final “big steps” in recovering from years of abuse, I do so with a growing appreciation for the folks at Indianapolis Dental Designs who seem to beautifully weave together quality care with abundant compassion and a healthy dose of humor. Yep, I think it’s true. I hope it’s true. I’ve found my dental home.

Cheryl, Dr Ingram and the entire staff are awesome! I am always provided with a full spectrum of information to make an informed decision about my dental care. They take excellent care of me and my family, including seeing me on a moment’s notice in the case of a recent urgent need. My smile is the first thing most people notice about me, and I wouldn’t trust the care of it to anyone else!

I have been looking for a dentist for quite some time and I have finally found one! I’m very picky about my teeth and I am on a fixed income so I was extremely happy to use their coupon to try them. The receptionist was pleasant and efficient, the dental hygienist was the best I’ve ever had. She was very thorough and extremely gentle… And funny! Dr. Ingram was very knowledgeable and I was impressed with his diagnosis. I plan on coming back and telling my friends about them.

Dr. Ingram and his staff are very professional, helpful and knowledgeable. As a new patient with tooth issues, they were able to see me in less than 24 hours. After taking x-rays and sharing them with me, Dr. Ingram was able to point out specifically the reasons for my tooth pain. He clearly explained the options for treatment. Not only that, Kaylyn – his assistant shared with me a payment option that offered a 30% discount on the 2 crowns I will need. Very satisfied, I would highly recommend Dr. Ingram.

I’ve been going to this dentists office for years, even when the previous dentist was there that spoke 100 miles a minute. The ladies at the office are funny and great! They are very knowledgeable and helpful!! Amanda, Christine, and Cheryl are the oldies but goodies…its like a family reunion when I go in!! LOL All the others are great as well they just are unsure of me until they get to know me!! But we always have a good laugh. Dr. Ingram is a good dentist as well, he is always honest and upfront with his patients. They have a fun working atmosphere there and it shows!! Great customer service!! ~Andrea

Always have a great experience when I go to the dentist. The ladies are absolutely amazing. They are fun, friendly, and are great people to converse with. And the doctor is THE BEST. Full of energy, always smiling and just all around great. I love going to the dentist just because I know each time I’m going to be greeted with smiles, have a great conversation, & have some good laughs all while being taken care of. Professional, pleasing, and fantastic!

I have been using this office for over 20 years. The office staff are friendly. The attitude is service focused. procedures are never over sold. The dentist will review everything with you and let you decide for yourself after showing you what he recommend. 5 stars

Always a great experience – staff are great / helpful / thoughtful / knowledgeable and funny. I appreciate the regular advice on how I can improve my dental health. Love the fact Dr Ingram speaks Spanish – I teach lots of kids who parents need that support. Bottom line – I love going to the Dentist and used to be so scared. ❤️