Landmark Dental Group
Christopher Chow, DDS:
Practice Profile Page

So last week I finally decided to visit a dentist after not seeing one for 4-5 years and searched for a dentist here on Yelp. I live in town and wanted someone highly rated and also nearby and came across Dr. Chow of Ala Moana Dental Group. Since I’m in transition between jobs and was going to lose my dental insurance, I wanted to try and get in an appointment before the end of the month. Luckily, I called in the morning and after initially being offered an appointment a week later, I explained my situation and they were able to accommodate me later that afternoon. I was expecting the worst from my cleaning and exam and came away with having one cavity, which required a root canal along with four fillings. Thinking back, this root canal was actually supposed to have been taken care of about 7-8 years ago, but I never got around to it. When it came time to scheduling for these procedures to be taken care of, again they were very gracious in making sure I could get in before the end of the month and were able to fit me in the next day. Later that evening, I received a call from Dr. Chow thanking me for choosing him and wanted to know if I had any questions. My wife and I were floored by this level of customer service, since this was a first for either of us. This was my first root canal and from what I previously thought, would be a very painful procedure. In fact, it was just the opposite. Of course they numbed the area around the tooth and it was completed very quickly and pretty much pain free. The fillings done were actually a little more uncomfortable than the actual root canal. However, after putting on the crown for the completed root canal, it was discovered the color was a little off. Instead of not saying anything and ignoring it, Dr. Chow mentioned it himself. I could not really tell that much, but he said to go home and ask my wife, if we wanted to change it within a week, just call and set up a new appointment to have the crown replaced. Unfortunately, there was miscommunication with the payment and insurance coverage. My wife used to work in a dental office, so she knew something was wrong. She called to complain and spoke with the office manager, who was extremely understanding and non-combative and said she would take care of it. Again, later that evening Dr. Chow called to apologize for the miscommunication and wanted us to know the payment overcharge would be refunded. We also decided that I should have the crown replaced and he was very understanding. A few days later and everything was completed. The new crown matched perfectly. It’s crazy to think I went this long without seeing a dentist and to have all these procedures completed in less than a week to accommodate my insurance needs was well worth it. Sorry this review is extremely long, but I wanted my entire experience to be explained to others. Yes, this is also my very first review here on Yelp. I have been a long time Yelp lurker, but finally decided this outstanding customer service needed to be commended. Dr. Chow has definitely earned himself a returning patient and even my wife would like to become a new patient as well. We HIGHLY recommend Dr. Chow and his team to become your dentist of choice!!!