Jaehee Y. from Cupertino, CA (Source: Yelp)
Dr. Chen and his office members offer the most top notch and comprehensive orthodontic care that one can find in Silicon Valley. He is extremely thorough with his evaluations and answers all questions clearly during the consultation. It’s reassuring to know that Dr. Chen is realistic and honest about the treatment plan, without being overly aggressive. He patiently discusses any concerns that we have, and expertly caters each treatment methodology to fit the patients’ individual needs the best. Dr. Chen is certainly not a “cookie cutter” type of orthodontist, who uses the same approach and appliances for every patient. He takes the time to develop the most efficient treatment method for each patient, with excellent results each time. We are also very pleased with his Grade A+ staff. We’d like to give special accolade to Matty, Dr. Chen’s financial coordinator extraordinaire. He is incredibly knowledgeable about all facets of dental insurance. His billing accuracy is impeccable. What makes Matty particularly stand out though is his warmth and charisma. He takes a personal interest in every patient, and even remembers our favorite hobbies, movies, and so forth. His exceptional customer service also sets this orthodontic office apart from all others. Thank you, Matty, for taking the guess work out of insurance billing, and for making each of our visits so personable and absolutely delightful. Michelle, the experienced RDA is fantastic too. She has been a loyal and consistent staff member there for years. She keeps our kids so comfortable for all of the wire changes and follow up appointments. Michelle is gentle and knowledgeable. We are so happy every time we get to see Michelle. Kassandra is an amazing front staff. She is friendly and answers all of our scheduling questions perfectly. Her customer service is the best. We highly recommend Dr. Robert Chen’s orthodontic office for kids and adults alike. The results are consistent, and the bite transformations are amazing.