Ryan O. from Mililani, HI (Source: Yelp)
On Saturday morning, I cracked a tooth. Having not seen a dentist in over a decade, I had no idea what to do. My good friend Burt mentioned that his brother, Dayton, was a dentist, and with no more information than that, I called and asked for help. Even though the office was booking appointments for regular clients three months in advance, they made room for me on their Saturday schedule (they close at 1 p.m., so they asked me to come in at 12:30 p.m., less than two hours from my call). As office locations go, Oahu Dental Care is interestingly situated, tucked in the corner of a strip mall (“between American Savings Bank and Chuck E. Cheese’s in Pearl City” were the simple directions). I showed up, a complete stranger, completely at a loss as to what to do. Nonetheless, the staff was friendly and helpful and extraordinarily patient with my stupid questions. I didn’t know my insurance policy number, but they were able to look it up. I filled out some forms, and after a short wait, was led back to an exam room. Suffice it to say, I’m a lousy patient, and there’s a reason I’ve avoided the dentist for so long. I was nervous and jumpy and wasn’t doing the staff any favors. But Dayton was both professional and extremely diplomatic (which is to say, he didn’t say outright what a disaster my teeth were). He and his capable assistant Crystal assessed the situation and got to fixing it right away. And by fixing it, I mean shooting me up with painkillers, going at my tooth with a variety of drills and pointy metal things, and finishing up with cement and glue and duct tape (well, not really). Considering that I was planning only on relaxing at the water park with my family only two hours earlier, it’s notable that they were able to ease me into emergency dental work so smoothly. Frankly, I’m surprised I didn’t take off like a bat outta hell. They’re that good. Of course, now I’m hoping to become a regular, and will probably be waiting three months for a normal appointment for some long overdue dental work. But Dayton and his team made a great first impression under the worst of circumstances.