Poinsettia Village Dentistry
Neal Chu, DDS:
Practice Profile Page

014 / 100 – 2018 YELP 100 CHALLENGE. If you are looking for a new dentist in the North County area, look no further. If you go through my old posts on Yelp, I’ve been looking for a new dentist since I moved to San Diego with no luck thus far. I thought I found a great dentist in Sorrento Valley, but they didn’t deep clean my teeth as much as I had originally hoped. My gums were starting to ache and hurt after 2 months of my appointment with them. So, now that my husband and I have moved farther up, I thought I would look for another dentist again. There were a few in Carlsbad that I was interested in reaching out to, but they either couldn’t fit me into their schedules or (for one place) they couldn’t find my insurance no matter what information I gave them lol. I came across Dr. Chu’s office on Yelp and thought I would give him a whirl. Called and spoke with a very sweet woman (Bobby/Bobbi) on the phone. She was so kind hearted, professional, and incredibly upbeat. Loved speaking with her as she made scheduling an appointment and getting my insurance such a cinch. When the time arrived for my appointment (about 2 weeks or so after our phone call), I came to the office early. It’s located in a shopping plaza in Carlsbad, but was very easy to find. There’s an ample amount of parking and the office is very clean and put together. I checked in with Bobbi, got my paperwork, and started on that. After I turned it in, I only had to wait about 5-10min before I was introduced to my hygienist, Aurora. Aurora is a total sweetheart. I think the entire staff at Dr. Chu’s office is seriously amazing. She was so professional, so polite, and so interesting to talk to. I never felt like there was an awkward moment between us and it seriously felt like I had been her friend for years. She (just like everyone else!) was so easy to talk to – which is absolutely crazy to be honest! Aurora went over things she was noticing with my teeth, areas that she noticed there was more inflammation, etc. She was NOT harsh or mean about any of these things and even gave me tips and advice on how to better reach the back teeth for flossing, etc. Great bed side manner. She was also very, VERY meticulous when cleaning my teeth. This was my first appointment, so I knew we were going to take a bit and I was ok with that. She very carefully went over each tooth, scraping and removing plaque, and was incredibly thorough while doing so. My teeth felt so freakin’ smooth and clean (and still do!) after my appointment. She would discuss what she was doing, answer any questions I had, and did an absolutely amazing job. I loved her and I hope she never leaves lol. After Aurora was done cleaning, I met with Dr. Chu since I was a new patient. Dr. Chu is a busy guy, so it took a little bit before he came to look at my x-rays, but… again, this was my first visit and I didn’t have anywhere to be so I didn’t care at all lol. The office was POPPIN’ when I was there (every room and hygienist was busy as hell and there were several people in the waiting room), so I’m not surprised it took him 10 min to finally get to me. Dr. Chu is also professional and friendly. He went over my teeth, said he didn’t see any cavities, but did note that he was concerned about one of my fillings that appeared to have broken or fallen out and wanted to get it fixed. He did NOT push to get it fixed ASAP or try to sell me anything. He said we could easily take care of it the next time I came in for my next cleaning. Other dentists I have been to in San Diego would have immediately pushed me to take care of it right then and there, but Dr. Chu didn’t do that at all. He was very personable and it’s very obvious that he takes his job and clients seriously. Why can’t all dentists be like Dr. Chu and his team!?!?!? Overall, I had a great experience. My teeth still feel spectacular a week later and I have already booked my next appointment with them in 6 months. Highly recommend Dr. Chu!