Ashley G. from Salt Lake City, UT (Source: Yelp)
I’ve always had bad experiences with dentists and doctors, especially since I have very bad anxiety about being touched by strangers. My teeth were already in a bad way because of it, but after breaking one of my front teeth and trying to live with it for ages, it finally reached the nerve, was badly abscessed and I had no choice but to finally look for help. I was too scared to call, so I emailed for my appointment and the person who answered was as kind and friendly as could be. They encouraged me to ask questions or let them know if there was anything they could do at all to help accommodate me and never once make me feel like my anxiety was a nuisance like other people have. That made me feel safe enough to go in for the initial visit. When I was there, everyone there was gentle and considerate and acted like they really cared about me whenever it looked like I was having a rough time with panic attacks, they didn’t just toss paperwork at me and ignore me completely until it was time to see me like so many others have and they all tried so hard to be supportive of me to help me through it. I hadn’t even met the dentist himself yet and I was already shocked at how different the visit was from any other I’d had. When I did meet him, I wasn’t disappointed. He was just as friendly and warm as his staff and he took great care to make sure I was okay both physically and emotionally. He always asked if I was ready before touching me and let me take things slowly if I needed to, he didn’t treat me like just another customer to get out of there as quickly as possible so he could get the next one in. I have NEVER experienced such amazing care from a dentist before. I could not believe how different it was from past experiences. He was never cold, critical, judgmental or condescending and I genuinely felt like he cared about me as a person and wanted to help me not be in pain. He felt completely sincere. After meeting Dr. Palmer and his staff I was willing to attempt being awake for the procedures needed since being fully sedated would have been a bit too expensive and I felt like I could trust them. They freely offered me a mild sedative so I could be relaxed and had no problem working around having my husband in the room so he could keep me calm as well as being supportive of me wanting my eyes covered. The nurse even brought me a warm blanket to help me feel better and constantly gave me encouragement. The dentist worked his fingers off to get everything I needed done in one procedure so I wouldn’t need to be afraid of doing more later, but he still always gave me moments to breathe and relax. Even at the parts where he had to concentrate, he still kept my needs in mind and was always considerate. Even better, he didn’t just pull my badly eroded tooth and leave me feeling humiliated with one front tooth left like other dentists would have, he went to the trouble to fix it completely and even the one next to it. I’ve been so ashamed of my broken tooth and thought it would be worse when it was gone and it felt so good when my husband told me the new ones look beautiful. Afterwords I was a trembling mess and couldn’t thank them all the way I wanted to, but no matter how scared I was, they got me through it and it was the best experience I have EVER had, bar none. No dentist or doctor and their staff have ever made me feel as safe and welcome as they did and I think I can finally be willing to make seeing the dentist a regular thing so long as it’s them. Thank you so much to everyone there at Dr. Palmer’s clinic!