Kristen S. from Boston, MA (Source: Yelp)
I first visited Smiles By Rosie for a cleaning because I had a groupon, and I later returned for a filling. The first thing I noticed was how restful the atmosphere is–the lighting is gentle, the walls have pictures of flowers and animals, and the paper screens that divide the space give it the air of a spa. There’s tea in the waiting room, which isn’t cluttered with out-of-date magazines. I didn’t spend long in there, though, because I wasn’t kept waiting for more than a few minutes. Everyone was very gentle and non-judgmental. I haven’t had dental insurance in a very long time, so I tend to go a long time between cleanings and really only visit the dentist when I know there’s a problem, but no one condescended to me. When I came for the cavity filling, I was a little afraid of the pain because Novocaine doesn’t do anything for me, and I had bad experiences when I was younger with it. Rosie actually said that, because of the position of the cavity, I would probably be fine without any numbing or nitrous oxide. I was skeptical, but she assured me that if I felt anything, she would stop and give me something. She was right, though–I hardly felt anything, let alone pain! It was amazing, and I was able to walk out of there feeling entirely pain-free and numbness-free! I actually felt like I didn’t have anything done! I get the impression that all of the instruments are high tech, but not just for the sake of being cutting edge. I once went to a dentist who bragged about having some new laser or something, and I thought he sounded like he was repeating the sales pitch that had obviously worked on him. At Smiles By Rosie, the hand held x-ray machine and other instruments don’t feel like gratuitous gadgetry–they actually made the whole experience go by faster and more smoothly. I like the check in process and the reminder emails and texts (which are optional, but I found them helpful). Here’s something other reviews haven’t mentioned yet: Smiles By Rosie has no advertisements on the walls or at the check in desk. Most of the dentists I’ve visited in the past have had advertisements around the office, either posters or brochures, for cosmetic dentistry or braces or even just brands of dental products. It’s as annoying to me as reading through an issue of Cosmo. I’ve never really felt badly about my teeth–I had a tooth positioner at one point as a kid but never needed braces–but I think these sorts of ads would irritate me a lot if I felt self-conscious about my smile. But aside from making me feel vaguely bad about not having perfect teeth, ads for cosmetic dentistry give me the feeling that dentistry is more cosmetic than medical, which isn’t at all the impression I want to have when I’m going in for what I see as a medical procedure. Ads cheapen dentistry, and I didn’t realize how much I resented them until I went to Smiles By Rosie and felt the difference. I’ve also been to dentists who have posters about gingivitis, which gross me out but don’t really educate me the way having someone just explain what’s going on does (which Rosie does well). I suspect scare tactics probably don’t work to improve patients’ behavior, though I feel like someone who hangs posters about gum disease has their heart in the right place, or at least a better place than someone plastering ads for teeth whitening on the walls. Between the lack of ads and the very tasteful and relaxing atmosphere, I’d say Smiles By Rosie has the best environmental psychology of any dentist I’ve ever visited. If I stay in the Boston area when I graduate, I plan to continue to come here!