Stone Oak Orthodontics
Robert Norris, DDS:
Practice Profile Page

★★★★★

DENTAL TREATMENTS OFFERED

Braces

Clear aligners

Retainers

Comprehensive orthodontics

Space maintainers

Palatal expanders

Headgears

Interceptive orthodontics

CLEAR ALIGNER SERVICES

OFFICE HOURS

Monday: 8:00 am to 5:00 pm

Tuesday: 8:00 am to 5:00 pm

Wednesday: 8:00 am to 5:00 pm

Thursday: 7:00 am to 4:00 pm

Friday: 8:00 am to 12:00 pm

Saturday: Closed

Sunday: Closed

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BEFORE & AFTER PHOTO GALLERY

PATIENT REVIEWS

My daughter is getting her braces off today and we couldn’t be more pleased with the service we’ve received from Dr. Tito, Dr. Kristin, and the rest of the orthodontic and office staff. For the last year and a half they have been 100% on time with appointments, knowledgeable, patient, friendly, informative, cooperative with our schedule, and above all have given my daughter a beautiful set of straight teeth! We started out at another Ortho in the city that we did not like and moved right before braces went on. We felt a world of difference once we moved to Stone Oak Orthodoctics and couldn’t be more pleased!

Dr. Tito Norris is a Rock Star orthodontist. He is on the Cutting Edge of all the latest and greatest techniques and medical advances. My Daughters mouth is super complicated she has super impacted teeth and is allergic to metal. All the other orthodontist and oral surgeons didn’t know what to do, Tito came up with a solution that blew everyone away. His compassion to his craft is amazing, he took time out of a family vacation to help my daughter. His confidence and techniques make you feel that you are lucky to be in his care, and you are in the presence of someone really special in his field. if you are lucky enough to be a patient of his practice you know what I am talking about. Thank so you much Stone Oak Orthodontics and Dr. Tito Norris you have saved my Daughters smile :)!

This is a great place. The Drs and staff are nice and helpful, and the appointments are quick. I’m currently in my Invisalign refinement stage, and I have been really happy so far. I can’t wait for the final results. Flavia is awesome; she’s always quick to respond to any requests I may have, and she makes the appointments enjoyable with her cheerful personality. If you’re looking for a top notch orthodontics office, this is the place!

Great staff and office!  My daughter is in treatment here for her braces.  At first I thought they were a bit expensive, but their treatment is all inclusive.  Extraction and additional appliances are all covered in their price.  I already know my son will be coming here when he is ready for braces and I would definitely recommend this office to anyone needing braces.

Amanda and all your employees are so helpful, friendly and the best expertise in Orthodontics in San Antonio. The office is clean and Sanitized. I feel safe coming here during these difficult and scary times. Use to come early to sit in massage chairs in the waiting room enjoyed the wait was so relaxing. Thank you Stone Oak Orthodontist Dr.Robert Tito Norris, Dr. Ray Caesar and your staff.

Stone Oak Orthodontics is different than any other medical/dental practice we’ve ever experienced. We are always greeted by an exceptionally warm and friendly staff and treated to a fun (yet brief) wait among interactive video games, current magazines & comfy, spacious seating. The office is immaculate and technology abounds. The patient’s information is all up-to-date, accurate and at the fingertips of office staff. If you think the cost of this cutting-edge technology transfers to the patient’s bottom line, think again. Though we are only in the early stages of orthodontia, many of the “extras” (like pan x-rays, etc.) come at no charge to us or our insurance. We also were treated to an initial assessment & personalized treatment plan upon our initial visit, which was packaged neatly in a folder and sent home with us. The lovely Miss Julie facilitated our experience, talking directly to our daughter (not just Mom, as so often is the case), and just generally exuding warmth and hospitality. A true class act! On the way out, our daughter was allowed to spin a “prize wheel” and won two free movie passes on her first visit. Sure, this is just icing on the cake, but it’s truly indicative of the way Dr. Tito and his staff do business – they have created an exceptional, patient-centric practice, (one that actually makes you want to return!) and it’s evident in every aspect of their business. From their friendly, fun office culture, to their professional, personal patient treatment, all the way down to their remarkable online community (find them on Facebook), Dr. Tito Norris & Stone Oak Orthodontics have raised the bar, exceeded all my expectations and should be a model for excellent medical/dental patient care.

THE BEST ORTHODONTICS IN SAN ANTONIO! I must say that the overall experience that my daughter and I had during our visit were EXEMPLARY! The entire staff are very welcoming and friendly. They attend to us in a timely manner and the overall facility is very clean. I did my research before going to this office and sure enough, Dr. Norris and his staff has exceeded our expectations.

I am a general dentist and a patient. My case was a complex crowding with a deeply impacted stubborn tooth. I started my treatment with Dr. Norris two years ago and let me tell you as a professional, his work is magical. Dr. Norris and Dr. Caesar have the best orthodontist office in San Antonio. The assistants and front desk personnel are competent and communicate well. Such a great, pleasing experience!!

Amazing staff, amazing dentists…both Dr. Norris and Dr. Caesar are wonderful, caring, gentle and kind. My son loves his visits there! Just had one today to change the wire for his braces! Appts are rarely delayed, everything is always on time bc they have all details streamlined. Every staff member is courteous and just plain wonderful!

WOW… first of all i want to say that the STAFF is AWESOME!!! We decided to switch our Orthodontist to Dr Tito before we committed to braces… we had been seeing another orthodontist in the area but our old Orthodontist was VERY slow and we were never seen at the time of our appointment. Dr Tito and his staff are VERY friendly and VERY punctual when taking care of their customers. We showed up to our appointment 5 minutes early and my daughter was taken care of right away… talk about a streamlined operation going on. Time is money and you will NOT spend much time in the Drs office with this orthodontist. So no more missing multiple hours of Work and School just for a 30 minute procedure!!!! And they have massage chairs in the lobby and a kids waiting area with video games while you and your other children wait on your child being seen!!!

This place is AMAZING!!!!!! I can not say enough great things about the WHOLE STAFF! They created such an amazing experience for my very nervous 4 year old, that she came out saying that this was her most favorite Dr. and this was our first visit!! From the first call I made to make the appointment to the end of our visit they made us feel very welcomed and were so sweet with my princess! Thanks again for an awesome experience!!

Both Dr. Norris and Dr. Caesar are excellent, they care about my teeth and smile as much as I do! They are truly passionate about what they do and make sure you’re happy with the treatment they are giving you. The rest of the Stone Oak Orthodontics team is amazing as well! The atmosphere is always friendly, energetic, positive and welcoming. I am thankful for having the two best orthodontists in San Antonio.

I first took my son to Dr. Norris about 16 months ago. I am so impressed by his professionalism and the warmth and care of his staff! My experience was so positive that I am now a patient!! I’m so happy to work with Flavia who I have seen every visit! Her infectious smile and genuine concern when treating me makes me look forward to going.

If you are looking for a modern location with friendly staff that is quick and efficient…this is your place. I arrived only for a consultation and had nothing but a pleasant visit. The entire staff is all smiles and the facility is amazing! They sit with you and talk over all of your options and they are MORE than willing to work with your financial abilities. I was very impressed with them and I am going back to get orthodontic treatment…to top it all off they gave me the best peach jam I have ever had. I will absolutely recommend them to others.

Great great team ! Dr. Tito and his team are really awesome! Always conversational and very knowledgeable when having any concerns regarding my treatments! I recommend if you need Orthodontic Treatment… Please go to Stone Oak Orthodontics, they will take real good care of you!

I have confidence they will do the right thing to address my concern and work me into their tight schedule whenever I have an issue. And they are always kind and understanding when issues arise. To top it off there was no charge to apply adhesive to my permanent retainer and remake my nighttime retainer due to an unrelated dental procedure. I always leave their office with a smile! Their entire team treats you like family.

Started out well enough and then took a turn for the worse. Initial consultation went fine and he agreed to shift my upper rear teeth back down to even my bite. I’d had previous treatment in Austin and the braces were left on too long and shifted my teeth inappropriately. Paid in full before treatment (1st mistake), brackets were placed on all at once which unfortunately did not work the way they planned because one side was higher than the other and many were crooked. Instead of simply moving the bracket placement Dr. Tito decided to bend the wire instead, which didn’t work. After over a year with no shift in the back teeth, my front upper tooth now had a chip from hitting the lower brackets. Dr. Tito decided to severely shave my front lower teeth instead (pics of before and after) of simply adjusting the back brackets to shift my teeth down as initially agreed upon. There was no discussion, he just pulled out a power tool and went to work and then disappeared. By the time I got to my car I was in tears. I had massive gaps for MONTHS in my front lower teeth. Horrifying. Every issue I discussed or reached out about was ignored. Dr. Caesar measured my lower teeth and one of my lower front teeth is now an entire millimeter smaller than the others. With no way to get my money back (over $4700) I had to continue, hoping I could just be able to chew properly at some point. After not being seen since February this year and the offices being closed due to COVID related mandates, my bottom wire snapped and two upper brackets came off. I ordered and placed a replacement wire myself until I could be seen again. After waiting and waiting, I finally had to call and schedule an appointment myself to be seen finally in late June. After describing what happened during the shutdown, I was berated like a child in front of my 9 year old son for practicing “self-care”. My treatment had already gone over the promised time with no real progress in the back teeth and damage to my upper and lower front teeth. Shortly after my appointment, I received a letter in the mail stating I needed additional work done, bracket removal, and retainers and to seek another professional as his office would no longer see me because of “admitted self-care”. Honestly, I think he finally realized the damage he caused and was looking for an out and so blamed the patient, dropped my case to keep a clean image and made off like a bandit with my money during COVID shutdowns. So, now I have to find another ortho and pay thousands more during shutdowns – lovely.

You couldn’t ask for a better experience! All of the staff was so personable and friendly. Can you say that you actually had fun at an orthodontist office? If you go to see Dr. Norris or Caesar, the answer is a resounding YES!! The doctors are extremely knowledgeable and we are confident that we couldn’t have put my daughter’s smile in better hands!

Stone Oak Orthodontics: San Antonio is AMAZING!! I started Invisalign two years ago and just completed my treatment this week. I actually looked forward to my appointments because the staff was so welcoming and friendly! Dr. Tito and Dr. Caesar were always helpful and took the time to explain and answer any questions I had. I am very happy with my results!! So thankful for my experiences with Stone Oak Orthodontics! Highly recommended!

Dr. Norris and his staff are top notch! His expertise and cutting edge technology makes for the most personalized approach. Both of my children have gotten their braces and could not be further from opposite. When my son needed more attention I was always able to get in quickly. The receptionist are friendly, kind, and courteous. Ms Flavia has been requested by my children. Even if she’s not available, everyone that has worked on them has also been equally wonderful. Dr. Norris makes braces fun. Waitrime is minimal to none and very easy scheduling appointments.

I highly recommend This office.  This is my second time having braces. I wish I would’ve had an orthodontist like him when I was younger.  The staff are friendly and efficient. I see Flavia for my adjustments. She is very knowledgeable in the field and really takes time to make sure you are taken care of.  I don’t have anything but positive thoughts regarding this office.

I’ve been doing my invisalign treatment for 14 weeks already and I’m very satisfied with the service delivered. Flavia Hurst has been taking take of me every single time I went for a visit or even when I called or texted her about an issue or question. I highly recommend this business and Flavia Hurst to fix your smile!

Finance department went over my treatment and costs, in which had different options to choose from; this was much appreciated. I love all of the team. Everyone is always happy and friendly. The office displays the love inputted to welcome every patient. They installed automated doors so you don’t have to touch the handles. This office takes well care of their patients from the waiting area to the patient chair with a game area, reading binders/magazines, fish tank to updated technology and equipment! (Of course all interactive items off limits though due to covid)

I have never liked the way my teeth look and getting them straightened was always a goal of mine. I moved to San Antonio a little over a year ago and was looking for an orthodontist who could help me to get my ideal smile. The first orthodontist I went to did not listen to me and only took molds and was talking about their plan for me. They did not seem to care about my plan or if I wanted Invisalign or if I wanted metal braces. They just wanted to do braces their way. Jen and Dr. Tito were so kind and relatable. I feel like they heard me and wanted to really help me to love my smile. I am beyond excited to start my treatment and feel that there is no one better to do it. Dr. Tito’s history and credentials honestly speak for themself! So so happy!

Several months ago I saw a television add advertising “cost effective professional Orthodontics”. The company was based out of California and has offices around the country with two offices in San Antonio, (Fredericksburg Rd and Austin Hwy).  I was evaluated and advised, that for a low monthly fee of less than $150 times a month x 13 months, I could have back my original smile post braces in my teens. I agreed to the treatment. Sadly, in the six months that I was with that clinic, I had to go back EVERY time I had work performed to have it reaffixed and in some cases on multiple occasions. The staff at that clinic were extremely inexperienced and lacked proper supervision. Honestly, it was a horrible experience that ended up costing me much more than just my money. It cost me valuable time! In the end,  I had to fire that clinic and seek another Orthodontist to fix their mistakes. As you can imagine I was very skeptical of Orthodontics until I found Stone Oak Orthodontics. I was pleasantly surprised from initial call, to evaluation with Dr.  Robert Norris. I enjoyed their professional, cost effective solutions, and all of their professional staff! Dr. Norris has placed me on a treatment plan that I fully agree with and I couldn’t be happier! As it turns out, it will be much more cost effective going through Dr. Norris and Stone Oak Orthodontics than those so called cheaper alternatives.I am giving Dr Norris, Stone Oak Orthodontics and his staff my highest rating as they have earned it! . gandyarmy1 at yahoo

Receiving orthodontic treatment at Stone Oak Orthodontics has been a very pleasant experience for our family.  Dr. Norris & his friendly staff have always provided the most professional service in a clean and pleasant atmosphere.  Dr. Norris’ new office is a gem.  Everything from the beautiful northern daylight that enters the treatment areas to the beautiful interior finish selections are an added bonus to being a client of Dr. Norris.  Dr. Norris offers the most up to date techniques and technology available.  I highly recommend that anyone wanting to inquire about orthodontics treatment visit Dr. Norris before making a decision on which orthodontist to work with.  Brent Anderson

Dr. Tito Norris is a Rock Star orthodontist.  He is on the Cutting Edge of all the latest and greatest techniques and medical advances.  My Daughters mouth is super complicated she has super impacted teeth and is allergic to metal.  All the other orthodontist and oral surgeons didn’t know what to do, Tito came up with a solution that blew everyone away.  His compassion to his craft is amazing, he took time out of a family vacation to help my daughter.  His confidence and techniques make you feel that you are lucky to be in his care, and you are in the presence of someone really special in his field.   If you are lucky enough to be a patient of his practice you know what I am talking about.  Thank you so much Stone Oak Orthodontics and Dr. Tito Norris you have saved my Daughters smile :)!

Awesome patient services! In the middle of my braces journey, I also needed my gums grafted as well. I was able to get an appt within the same week I had my gum surgery to get a retainer made to help with recovery at the last minute. And on the day of the surgery, a staff member was able to come in early to remove my wires for the surgery. I can’t ask for anything more. With my irregular work schedule, the staff was always able to accommodate last minute rescheduling without any trouble. Sadly, I’ll be moving this summer and will need to find another orthodontist but I really enjoyed my experience here and would recommend this place!

My quest for a beautiful smile began with my first consultation at Dr Norris’ office. I was referred to him by my dentist. My first impression of his office was very positive. I liked how well it caters to patients of all ages. From massage chairs and video games to a beautiful aquarium, the waiting area is inviting. The entire team is courteous, friendly, professional and fun. They’re like one big, happy family. Dr Norris is an innovator who uses the latest technology and best practices in the business for the benefit of his patients. He’s recognized as one of, if not the best orthodontists in San Antonio. As a result his practice has expanded to include another office. Their patient care is even more evident during the current pandemic. You know you’re entering a safe space when access to the door is touchless. The waiting area and coffee station are closed for the time being. Temperature checks, screening questions, masks and social distancing are now the norm. The team members proudly wear their PPE. I appreciate their care and concern for patient health and safety. My braces came off today and I’m very happy with the results! After some finishing touches by my dentist, my beautiful smile will be complete. Thank you Dr Norris and the entire Stone Oak Ortho team!

My two girls have just started braces here after transferring from a not so great experience at another orthodontist, and wow, what a difference. The staff is so so friendly, knowledgeable, and they don’t act put out or disgruntled to answer questions or help if you have a problem (that was my experience at the previous ortho). They don’t rush your child through like cattle but instead take the time to make sure they are comfortable. Super grateful this was the business that popped up when I Googled “best orthodontist Boerne/San Antonio.”

Ms Jennifer is so great with my little guy. He’s on the spectrum and thank God for Jennifer she has taken the time and grace he has needed to get comfortable with his braces. Dr Tito is the best. David isn’t afraid anymore doesn’t get anxious anymore. I recommend Stone Oak Orthodontist to many. Thank you

Impressed with their amazing customer service! Every single member of this group treats visitors with the upmost courtesy and respect. Technician have conversations with the youngest of clients and treats all their questions with importance. This made my child comfortable and less anxious about treatment. Love this place. Extremely focused on doing things right and dedicated to quality. So happy with treatment of my first child that we will be starting treatment with our second one soon.

Wonderful practice. Nice, competent staff, and both Dr. Caesar and Dr. Norris are great,. They have made everything about my ortho treatment easy -from appointment reminders, to quick in-and-out appointments, and painless treatment. Also, there procedures regarding Covid-19 are ideal. No need to be afraid of going to this orthodontist in these times.

Careful, gentle and patience. That’s how I describe Dr. Tito and his team. He takes his time to explain what he’s going to do and why. He doesn’t mind if I ask a million questions he wanted to us feel confortable and trust them. They go extra on costumer service.

A WORD FROM YOUR DOCTOR