Hirschfield Lee H. from Summit, NJ (Source: Yelp)
This place was definitely a five-star experience in every way. Dr. Osuala truly is a doctor well versed in his profession. I found Supreme Dental as I was walking down Springfield Avenue one evening. Based on the Google reviews, every patient seemed to be highly satisfied with Dr Osuala and his amazing team. Review after review after review, the patients had nothing but high praise for Dr. Osuala. So I called to make an appointment and the lady who answered the phone was very friendly. She told me the uninsured special price ($175.00) which I could live with. But I felt at this price, for a general check up, x ray and cleaning, I would definitely be a prospective target for upselling. This is a business first, and I have always believed that dentists especially are in the business of selling and in most cases–upselling. So I went in optimistic but also with the expectation I would be sold something, something expensive and unnecessary. The sitting or waiting area is very well kept. Very well appointed. Nothing is out of place. The floors are spotless. The walls are neatly appointed. All of the receptionists are beautiful and smiling. Within the first 30 seconds of checking in, I was asked how I would be paying–cash or charge. No work was going to be done without me parting from my $175.00. Once I paid, I will say, there was quite a wait. A long one. About an hour. No worries really. I had my headphones and Amazon Prime videos to pass the time. So I am called back. Amanda was my X-Ray tech. She was very nice. She took my X rays and I was then ushered into the hall to be placed against the Orthopantomograph OP300. This is a 3 in 1 imaging machine that provides panoramic imaging of the mouth. I have seen one before. I am not sure how necessary this procedure is but I know that it has to elevate the bill considerably. Any X -ray is not cheap. They are very, very expensive and I am sure, a great way for doctors to further bilk the insurance company or empty your pockets. Let me make something clear. I was fully in line with all that Dr. Osuala’s office had scheduled me for. I believe he is honest and fair. His staff was amazing. But this does not change the fact that I am still skeptical of this profession as a whole. I think it is one where to maximize profits you have to eventually find a sweet point where you can press the envelope as to what is needed and what is NOT needed but if I press the urgency of the procedure hard enough the customer will be convinced it is necessary and he will purchase it. So my X rays are done and now I am waiting in the super comfortable vibrating chair and Shume my hygienist comes in. She was really the highlight of the visit. She had excellent bedside manners. I think if she ripped my teeth out with no anesthesia, I would be smiling. Some people have great bedside manners others lack it completely. So she goes through the traditional cleaning process of scraping, rinsing, spitting. Nothing out of the ordinary and nothing painful. She did however reiterate the need for the deep cleaning the doctor had told me about in a prior session about 20 minutes earlier. This deep cleaning, according to Dr. Osuala, was necessary to attend to the nether regions of my teeth and since I had braces, this procedure would be even more valuable to me. A regular cleaning just could not address the complexities and nuances that a deep cleaning would tackle. But the only thing that rings out in my ear is the price. The procedure is done in quads which means a total of four procedures. Cash or credit. Out of pocket. Folks, we simply take things like dental care for granted. It was hard enough parting with $175.00 for the visit, To think that I was being sold another procedure that would set me back over $400.00 is crazy. Poor people. The homeless. I am a compassionate person and these people are for the most part, out of luck. I am a working man without insurance and I must be very prudent when assessing what is a necessary medical procedure and what can be passed over. I know it is a business but they sell this stuff so nonchalantly. At this writing, I am still up in the air as to whether or not I am going to get this deep cleaning. I had a wonderful experience here. The cost for my services were on par with the other dentists in the area. Dr. Osuala was a great doctor who spent considerable time speaking with me while I was in the chair. He wanted to know why I came to him. I was impressed and I was highly compelled to write a positive review for Supreme Dental. I think he is professional, fair, honest, and treats his staff with respect. Everyone seems to be happy. Even if I chose not to go with the deep cleaning, I will return for my future exams and cleaning as long as I am living in the area.