Daisy M. from Bronx, NY (Source: Yelp)
I normally don’t do reviews, but after seeing Dr S, I just had to. This is a long one, but I just needed to share how it went for me Let’s start at the beginning. Going to the dentist, during the times of COVID is a pretty scary thought. But it had been about 1-2 years since my last visit (more on that later), and I just knew I had to go in. Their facility is super clean. When I arrived, there were only 2 people in the waiting room, and seats are placed so that no one is sitting next to each other. As soon as I arrived, one of the two people were called in, leaving just myself and another guy in the waiting room. I felt super comfortable and safe. Then I was called and it was my turn to go to the back. Alex, my technician was so nice. She also was super protected – face mask, goggles, face shield, the works. She was so sweet and friendly. As soon as I went into my room I was asked to wash my hands, and you can just tell they are doing everything they can to keep the facilities safe and clean. Now, Dr S walks in, and she is so friendly! Went over my file, asked about me and my dental history. I’ve always had a horrible relationship with my dental check ups. My parents are from a very remote, poor, small town, and dental hygiene was just not something as important as getting food, etc. I told Dr S I had not heard of floss until I was older, and never developed good dental hygiene habits as a kids, so I’ve always had traumatic experiences when I go for my check ups – I always expect to cry from the pain of getting a simple cleaning. So when my regular dentist was no longer within network and covered by my insurance, I definitely pushed off finding a new one. But after so long, I knew I had to suck it up and go before things just got so bad for my next visit. I told her, I was actually dreading being there with her, and I was scared. She absolutely understood where I was coming from, and was super calm and explained everything thoroughly. Turns out, I’m always in pain when I get my check ups because I don’t floss and that turns in to plaque, and swells my gums, etc. The point is, no had taken the time to explain all of that to me! She showed me the x-rays, showed me where she could see, gave me a thorough explanation of everything happening with my teeth. Sounds so obvious, but no one had taken the time to do that before. Now, the moment of truth. As I mentally prepared for her to work on my teeth, I asked for a squish toy for when I started to feel pain, and she got ready to go into my mouth. Now, I am not going to lie and say it wasn’t painful, but when she got in there, it was a bearable pain. I DID NOT CRY! What a win. The crazy part is, that after she was done, she turns to me and says “Alex [the technician] will be right in to finish up with you”. Alex walks in, hands me a mirror, and teaches me how to floss. She then tells me Dr S will be back. In my head, I am sending a prayer because I know the worst is yet to come, I’m getting to the part where the pain is so unbearable that I cry. Dr S walks in, tells me that we can get me to a healthy place, but that is not just up to her, that I am a huge part of it and that I must do my HW. She breaks down the plan to get me to a healthy place, and the timeline, and then tells me I am done. I AM SHOCKED. I’m like, but wait a minute, I didn’t cry. She goes, “I am so sorry you’ve had so many traumatic experiences in the past. If I could hug you, I would. Dental visits should never have you crying in pain. Yes, they will be a bit painful depending on how bad things are, but you told me your history, and I was as gentle as I could while still doing what I had to do.” LIFE CHANGING. Dr S made me feel like I was not just another mouth she was working on. I felt like she took the time to get to know me and give/treat me the way I needed to. In the past, i always felt like I was reprimanded, almost shamed me, for my bad dental habits and the pain was my punishment. But no one took the time to explain, teach, and plan the way Dr S did. I will never go to anyone else. Dr S, if you see ever get the chance to see this, thank you.