Williamsburg Smile Design
Ian Mapes, DDS:
Practice Profile Page

Best dental experience I’ve ever had. First of all, the office was immaculate and I got in exactly at my appointment time. The staff was super friendly, knowledgeable, and reassuring. They explained everything they were doing and why which was so nice since I have never needed a crown before and didn’t know what to expect. They had to clean out an old filling that was poorly done by another dentist, give me a new filling and a temporary crown. The whole procedure took an hour and I felt NOTHING!! No pain, no discomfort, nothing! Best experience ever. I will never go to another dentist. 5 stars!!!

These guys are great dentists. Their office is actually outside of my insurance’s network, but I’ve been getting my dental care there anyway because Williamsburg Smile Design’s dentists are so good, and the medical technology they use is state-of-the-art. And I figure, it’s my teeth — and I only get one pair. So I’m going to the best dental office, instead of the one that my insurance company wants me want to visit. I’ve been to several dental offices in recent years. Williamsburg Smile Design is the best of the lot, no doubt about it.

I have to say, not only is this one of the best and cleanest dentists offices I have ever visited. The administrative staff is welcoming, courteous, and is extremely helpful! Lisa (Liz?) and Natalie helped me deal with a billing/insurance issue that I received a letter about and worked patiently with me and my insurance company to resolve it. I have never encountered such a professional and accommodating office staff, and I highly recommend taking any of your dental needs to this office. Oh, and my smile has never looked prettier :).

Just had my first visit for a cleaning and emergency exam with Williamsburg Smile Design – and I am thrilled to have found a new practice for my family! After a few bad visits to Williamsburg Dental Arts, I procrastinated with dental check-ups and cleanings for a whole year until I found myself in trouble with a toothache. I was a little concerned by the negative Yelp reviews, but I realized that most of them weren’t about the dental work, but the “marketing” and standard practice of “payment for services rendered” at all dentist offices. The office manager gave me an appt for the same week – and was so kind and understanding that I already felt great about trying a new practice. I am terrified of dental work and cleanings, but the hygienist, Bianca, was absolutely amazing. She made me feel at ease and gave me the best cleaning I’ve ever had (even after a year of delinquency). Dr. O’Connor saw me within 10 minutes of my cleaning – and reviewed my x-rays with me to discuss things to watch. Luckily, I didn’t need emergency work, but it was definitely a wake-up call to keep up with regular and consistent care! The office is in such a great location – with a lovely and calming atmosphere. There’s LCD screens with NetFlix in all the rooms, including the waiting room (not that I waited that long). Love the front office staff, too! I am so happy and privileged to join the Williamsburg Smile Design family.

I had a wonderful experience with this office. The dentist made my smile look wonderful again, and the administrative staff were professional and courteous. They helped me over the course of two days to resolve a billing/insurance issue that I was dealing with, and were extremely patient and understanding! I highly recommend this place.

Had an excellent experience at WS! Bianca did my exam and cleaning and was so thorough and friendly. The dentist confirmed that an old root canal was in fact not looking great and offered some suggestions to keep my teeth in shape. I will definitely be coming back. What a great office and staff!

Using Groupon can be scary sometimes because you never know what to expect, and so often you find out nothing is included and they try to add on services, or the service is just lousy and rushed.  But being uninsured, I decided to go for the $50 cleaning and take my chances.   Not only was it not a scary experience, it was also the most thorough cleaning I’ve ever had.  The staff is super nice, and the office is clean and modern.  X-rays were included, and they went over everything with me.  I was given suggestions for other services that could help me, but not in a pushy way.  They are simply very thorough, informative, and professional.

I haven’t been to the dentist in a year and a half. Part of it was lack of dental insurance during a year of road trips followed by art residencies and startup gigs in California; now I’m all set in NYC with a stable job. So I scheduled this appointment the moment I had a free minute after my new coverage kicked in. I was expecting a wickedly painful cleaning – and a lot of sighing and head-shaking from a dentist who would be irritated about how much remedial work my neglected teeth needed. And I was pretty bummed about spending one of my first Saturday mornings in Brooklyn at the dentist’s. Williamsburg Smile Design turned out to be nothing that I dreaded, not even a waste of a Saturday morning. The office is sleek and pleasant, with white couches and tasteful mod decor. The receptionist and hygienist were genuinely friendly and upbeat, so I had a pretty fine relaxing morning despite the click-scrape-whirrrr-whirrrr of metal tools and water and teeny suction hoses in my mouth. The hygienist was very knowledgeable (totally unlike the usual going-through-the-motions grump), and readily discussed some options for post-ortho work I can have done to make my teeth brushing routine less of a hassle. The Doc himself was what ya call a swell guy. I do need to have a few minor issues addressed at a later appointment, and he let me know about it without any condescension. I’ll be returning to Smile Design next month, and I’m almost … looking forward to a dental appointment? Weird, but I’ll take it.

I’ve never had a cavity in my adult life so I can’t say I hate the dentist. However, I have never looked forward to my bi-annual cleaning and check up. While in between insurance companies, Living Social hit me with a coupon for Williamsburg Smile Design so I checked them out. Great waiting area, convenient location off the L train, and the Doc and staff’s customer service was top notch. The whole time I felt very well taken care of and welcomed. Looking forward to my next check up.

I had a wonderful experience with Dr. Mapes. I visited this office because I was experiencing tooth pain. Not only were they able to see me within an hour of my call, they were able to extract my wisdom tooth in 5 minutes! I was in and out in about 30 minutes. It was great. I was clearly nervous about having my tooth pulled unexpectedly, but Dr. Mapes was very calming and made me feel at ease. I just went back for my one-week follow-up appointment this morning and, again, was in and out super quickly (~5 minutes). Everything looked good and they sent me on my way. Great place. You even get to watch Netflix while you wait 🙂

Went all the way over from Manhattan to get my teeth cleaned, glad I did. The office is gorgeous, the people are super friendly, you can watch Netflix while having your teeth cleaned (never seen that before), and the cleaning is very quick and gentle. They’re also handing out free teeth whitening kits to every new patient. The office is hard to see at first, it’s behind a gated parking lot. This is definitely my new permanent dentist.