Aaron E. from Denver, CO (Source: Yelp)
I’ll be the first to admit that going to the dentist is seldom a pleasant experience. Aside from the trial toothpaste and brush i get on the way out, I generally feel as though I’ve been beaten up while they had me bent over a barrel, scaring me into accepting all sorts of unnecessary and expensive treatments. In fact, my last 2 dentists here in San Diego were all be complete disasters. The first ran a cattle office, where I was able to spend no more than 3 minutes with the dentist to ask about his recommended treatments, all the while they refused to give me a written estimate (quote) or even a vague idea of costs under my insurance. The second managed to incorrectly treat 2 cavities, one of which fell out within 3 months and the other ended up being redone by the first dentist. So naturally, I was a bit apprehensive even before I called ADP, but despite my concern the office staff was not only efficient and friendly, but immediately forthcoming about all the practice’s costs and what exactly would be covered under my insurance. I have a DMO, or a dental HMO, and needless to say it doesn’t cover much, so I expected to pay quite a bit out of pocket, even for a cleaning. When I scheduled the appointment (they were able to take me the next day), the office staff immediately emailed me the new patient forms so I could fill them out before I got there, thereby saving me a solid 15-20 minutes in the office. Upon arriving I was quickly escorted to my seat and the dentist came in for a brief consultation to check what kind of cleaning I would need. After telling him my last dentist has informed me that I have the bone loss of a 30-year-smoker, and was in dire need of a deep cleaning (using anesthesia), he armed himself and proceeded to measure the pockets in my gums. After about 1-3 minutes he said, “I don’t know why he thought you need a deep cleaning, you have no measurable bone loss and your pockets are within normal range. However, I can tell you have not been to the dentist in over a year and you are in need of a medium range cleaning.” I asked what the difference was in price (approx $30, making it $89 if memory serves) I accepted his recommendation. I would be completely amiss if I did not say that Kim, the dental hygienist, was the best I have ever had. She was confident, caring, and extremely thorough. I estimated roughly 55 minutes of solid cleaning, using both pneumatic and standard tools, all the while explaining everything she was doing, and the implications of what she found. Kim was not only excited about her job, but particularly good at it as well. After my cleaning she performed an antibiotic irrigation (at additional expense — I’m still trying to determine the practical value of this treatment), before another staff member took x-rays. Without skipping a beat the dentist was back in the room to review my x-rays WITH ME. He highlighted the potential trouble areas on the monitor and then, to put his reasoning in words that I could understand, he hooked up a camera and SHOWED ME the actual areas that need to be addressed. I was excited and disgusted at the same time. He showed me the surface of one molar that had been all but completely destroyed from clenching (I’m in law school – the stress gets to me), and then explained why it could not be resurfaced but that crown as the only option. He then showed me the backside of my furthest molar and again reviewed my treatment options. He also recommended a night guard (as many dentists do) to prevent further damage. Finally, he asked me if I had any questions, and he actually answered them without rushing. He took his time to explain every detail of my concerns and only when he was certain I was content did he escort me back to the front desk to conclude my visit. After so many terrible experiences with dentists in San Diego, and I’m so delighted to have found this office that I signed up for yelp just to write this review. Thanks!