Carol Aiken Dentistry
Carol Aiken, DDS:
Practice Profile Page

I have been a patient of Dr. Aiken for over 25 years.  I trust her explicitly.  She has always been conservative in her approach – in other words, I know that she would never recommend a dental treatment plan that was not necessary.  She maintains the highest of standards and is up to date with dental technology.  Her office staff is welcoming, her hygienists knowledgeable.  My son has been a patient for years and recently his wife became a patient as well.  I highly recommend Dr. Aiken.  She is the best.

I’m so glad my friend recommended Dr. Aiken when I was looking for a dentist in the area two years ago. Dr. Aiken and everyone in the office is so great. I have had a few fillings recently and each time she talks me through the procedure. I never feel like I’m being reprimanded for not flossing enough or something. She just gives me the facts and fixes any problems quickly. It doesn’t hurt that there’s an adorable dog in the office too! I highly recommend Dr. Aiken if you’re looking for a dentist. Her location is very central too. Dental work isn’t fun, but I don’t dread it anymore!

I have been going to Dr. Aiken for over a year now and have nothing but wonderful things to say. The whole office is so friendly, accommodating and professional. There is no greater testament to just how thoughtful and accommodating they are than my latest appointment. I had a spontaneous presentation come up, scheduled for soon after my appointment was scheduled for so I was panicked about making it in time. Not only did the front desk call me to let me know that they were running slow that morning but when I then expressed by time crunch they offered to move the appointment or to promise to be quick. They exceeded that promise. When I got in, they got me right in with no wait and Dr. Aiken herself handled my cleaning and my inspection all at once. Never have I had the actual dentist do the cleaning as well. They got me in and out the door in under 30 minutes so I had enough time to prep for my presentation. Who does that?! Oh and if that doesn’t sell you, she has the CUTEST therapy dog that can keep you company during your appointment if you hate the dentist as much as I do.

I went to Dr. Aiken for my first dental checkup in I can’t remember how many years-after writing them an e-mail they got in touch with me within twenty four hours to schedule an appointment. They worked with my admittedly crazy schedule (4 nights a week at a hospital) and kept in contact with me regarding my scheduled appointment well. After the Green Line ran late, I arrived at their office to be told that I didn’t have to be rescheduled that they could still see me, and after filling out a few pieces of the usual paperwork, I was speeded through a friendly, easy cleaning and full set of x-rays. What impressed me most was how the hygienists, office staff, and Dr. Aiken all work together seamlessly. The whole place is a well oiled machine. Dr. Aiken is friendly, and funny! She sat me down and went over the problems I was having in a comprehensive, understandable way. I didn’t get chided for not flossing (though she of course recommended that I floss more often as good dentists should!) and she hooked me up with a free whitening pen! I’m headed back next week to get some more work done and for the first time in my life, actually looking forward to visiting a dentist!

I spoke with Karen and made an appointment- Very simple and easy to do. When I arrived, Karen had checked in with my insurance and told me that even though the insurance company had told me that the visit would be 100% covered, in actuality they only cover 100% of what they decide is reasonable. The company (Cigna) said it was impossible to tell me what they deem reasonable! Karen was incredibly kind and understanding as she helped me understand my options. I ultimately decided not to risk the insurance charging me. When I have better insurance I will definitely see Dr Aiken. I highly highly recommend the customer service at Dr Aikens, though I cant speak to the dental work. The office staff are very caring and capable and make you feel comfortable. Five stars for Dr Aikens office, negative infinity stars for Cigna.

I was in town on business from NY and my temporary crown fell out while I was brushing my teeth at 10pm. What do you do at 10pm!? I called the office and left a message and received a call back by 6:45am with a compassionate voice on the other end who offered me an appointment option to fit me in that morning. There was great communication from the office and really caring questions about my pain level and if I had managed to save the temporary crown. When I arrived, Dr. Aiken came out into the waiting room to introduce herself and to shake my hand. I’ve never had THAT before. Next in line to greet me was the office therapy dog “Sunshine”… the most loving furball that could soothe any nervousness or fear. She sat on my lap and made sure I was okay. Dr. Aiken has a great bedside manner. She talks with you, not to you. She goes the extra mile to make sure the care she gives is the care you deserve. I found her and the staff to exude positive energy and the sincerest of care. Her actual work was great! And she explained everything she was doing… in understandable English. She broke down any barriers that can exist between doctor and patient and made sure that this was a shared effort to treat my issue. Thank you Dr. Aiken, your staff, and of course, Miss Sunshine too.

Candidly, I was quite apprehensive when my hometown and lifelong dentist retired several years ago- I was losing the only dentist I had ever known. However, I was incredibly fortunate- I became a patient at this practice due to the proximity to my office, and now I wish I had made the transition many years earlier. The entire team is knowledgeable, pleasant, respectful, and genuinely concerned about the patient’s health. I have experienced numerous cleanings and various procedures (fillings/ bonding) and all of these interactions were handled with the utmost professionalism and expertise. Pain management (more like elimination in my case) has been exceptional. Referrals for specialized treatment have been fantastic as well. This is a great practice and while I don’t often review on Yelp I wanted to take a few moments to share these accolades- they are that good! I’m lucky to have found them.

Dr Aiken is extremely knowledgeable and pleasant. She is thorough but will not recommend any superfluous (and costly) procedures. Her staff is super friendly as well. As someone who has had a mild fear of dentists (after years of orthodontics hell), she has made me feel very welcome and comfortable!

Dr. Aiken is a fantastic dentist. I have now moved away from Boston, and so I’ve had to change dentists; I don’t know if I will ever find one who is as smart, competent, caring, and careful as Dr. Aiken. Her approach, with me at least, was what she calls “minimally invasive dentistry,” which basically means that she takes care to avoid doing unnecessary procedures and surgeries. She calibrates what’s “necessary” carefully, taking account of your brushing habits and history, and lays out the pros and cons of your choices in a clear way. On each of my visits, she spent significantly more time with me than some other dentists, and explained things in a more substantive and thorough way. She also took the time to get to know me, and remembered what I was up to from visit to visit. She was sensitive to the issue of insurance, which I appreciated — I had dental insurance through work for part of the time that I was her patient, then didn’t and had to pay 100% out of pocket for part of the time, after I changed jobs, and she understood and took account of that. She is NOT a dentist who is trying to maximize revenue by signing you up for every procedure that could possibly be relevant to you (unless you want them). Plus, while I guess this is not directly relevant to how good of a job she is going to do in taking care of you, one time when I was her patient she and her staff had just come back from volunteering with Remote Area Medical, heading down to rural Appalachia to provide free dental care to people who need it. I think this is very admirable. This is the first time I have written a review on yelp.com. I haven’t been a big user of this site, but I did choose Dr. Aiken because of a review I read on the web somewhere (must have been some other site, because it was earlier than the first review now showing here). So, I thought the least I could do was leave another review singing her praises. BTW, her staff are also great. The hygenist who cleaned my teeth each time I went there really knew what she was doing. The office manager is exceptionally nice, and goes out of her way to be helpful. They’re all very professional and competent. Nobody wants to go to the dentist, but you have to go, so you really should try to find someone like Carol Aiken.