Colette H. from Hoboken, NJ (Source: Yelp)
Hoboken Orthodontics was such an amazing experience for me. I knew I had to get some type of work done to my teeth to correct the problems I was experiencing so I had a number of consultations done in Hoboken and New York. On walking into Hoboken Orthodontics I just knew that this was the practice for me. It is a super modern, clean office. All the staff I have ever dealt with are all so very friendly, professional and helpful. I met with Dr Feibish and Dr Sandman on different days to assess my case and then on the final day to tell me the work that would need to be done to get my teeth perfect. Compared to other consultations I had this was a very thorough consultation and all my options were explained to me very clearly. On making the decision to get braces was a tough one especially as an adult so I really did want the best care. Hoboken Orthodontics did exactly that, they made me feel like I was their only patient. Dr Feibish was my main doctor who was always friendly, professional, experienced and clearly highly skilled. The practice is most definitely a quality patient first service. Melanie McLachlan is the office manager who took a personal interest in my case. She was so fantastic to me and really walked me through my treatment from the beginning to end. Melanie oversees the whole office and she brings a wealth of knowledge from the West Coast, although she does not look old enough!! Melanie has revamped how the office is ran and as far as customer service: it is absolutely phenomenal. The business is run like a clock by a very competent team of people that gets stuff done and make you *always* feel like the number one priority. Their style is very accommodating and thoughtful both in attitude and actual actions. Their appointment system is the best too. You do not need to speak to anyone to confirm appointments its all done via email and voicemail. I always found it very easy to get an appointment and if I was ever in pain they would see me straight away, I was never left waiting. They would also email to ensure I was ok at different stages of my treatment if it was a painful process. To say I enjoyed going to my orthodontics appointments sounds strange but I did look forward to them mainly as I knew that at each appointment I would be further on with my treatment but also that it was always such a pleasant experience to visit the practice. And I do miss going there as I do not think I have ever seen a medical practice run so efficiently. They completely understand how difficult it can be for adults to wear braces and are equally as understanding with children too. The products and treatments they offer are really state of the art. My braces were Damon Clear and I also used a device called Acceledent. Acceledent is a new product to the market in the US. It has been clinically proven to speed up the movement of teeth while protecting the bone at the same time. This is a very easy device to use, just 20 minutes every night. It is also proven to reduce pain which really helped ! Acceledent along with Damon Clear braces was the best treatment for me. My whole treatment took only 15 months which was fantastic and so fast as other consultations with other orthodontics had told me 3 years. I am amazed how perfect my teeth are now considering my case was a complex one. I would like to personally thank Dr Feibish and Melanie McLachan for such an amazing experience! I would wish them luck but to be honest I really do not think they need it as Hoboken Orthodontics is clearly an amazing, top end, established practice. Do not think that if you go to New York you will get better treatment and care … Hoboken Orthodontics is the one !