Christine L. from Stoneham, MA (Source: Yelp)
I wan’t to start by saying that Dr. Fitzgerald, the dentist who all these bad reviews seem to be about, recently passed away. I never met Dr. Fitzgerald so I can neither confirm nor refute what previous reviewers have said. But I can say if you’re steering clear of this place because of the poor reviews, don’t. I was totally impressed! I recently went to Stoneham Dental for the first time. I don’t have dental insurance and needed a cleaning. They’re currently running an $80 special for a cleaning (incl. X-rays if needed) and full oral exam. I figured I’d take advantage of that offer despite the terrible reviews since I was just going for a cleaning. I was able to schedule the appointment five days from when I called. That might have something to do with the terrible reviews but it worked out for me because I don’t like to wait. I arrived five minutes late and the very pleasant office staff assured me that it was not a problem. I started filling out my paperwork in the beautiful waiting room where they have a Keurig and a little fridge with bottled juices & water for the taking. Before I was even finished filling out the paperwork, the hygienist, Nancy, came to get me and said we could finish filling it out together. Nancy took me into the exam room, which was nice & clean. She started talking to me like we were old friends, which made me feel incredibly comfortable. I have some anxiety around going to the dentist so her bubbly personality and genuine, down-to-earth manner was welcomed and greatly appreciated. We chatted a bit while finishing up the paperwork so by the time she asked me to open my mouth I was completely relaxed. Nancy explained everything she was going to do before she did it. She told me how things were going to feel and sound and made sure I was comfortable with it before putting anything in my mouth. She was very thorough–she spent at least 30 minutes cleaning my teeth and examining my gums and mouth. I didn’t get the feeling that she had to hurry up because other patients were waiting, which I’ve experienced at many medical/dental appointments in the past. Nancy went over my X-rays with me showing me a few places the dentist would probably have to check further so I knew exactly what to expect from the dentist before she even walked in the room. The dentist, Dr. Petrelli, was just as nice as Nancy. She introduced herself and, like the hygienist, told me what to expect before she did anything to my mouth. She explained that I should have a few (very) old fillings replaced and a couple new cavities filled. She also told me there was nothing dire that needed to be done immediately and she could do a little at a time over the next year or so. When I got back up to the front desk the secretary had a treatment plan printed out. Because I was the only person there, she sat with me in the waiting room and went over everything with me. The $80 charge was just that–an $80 charge–no hidden fees or tax or anything like that. She told me that Dr. Petrelli would fill two teeth on my next visit and in order to book the next visit they require a deposit (25% of the cost for the visit). Since I’d just gone in to take advantage of the cleaning special and I don’t have the money to get any of the work done right now, I told her that I didn’t want to book the visit yet. She very pleasantly said that was okay and told me to call when I was ready. I felt absolutely no pressure. When I’m ready to get the work done I will definitely go back to Stoneham Dental. They were great. I highly recommend them. And if, like me, you don’t have dental insurance, why not take advantage of the $80 cleaning special and check them out for yourself? I will update this review when I get the fillings done.