M WH (Source: Google)
Words can’t express how thankful I am to Dr. Dickert and his team. In july 2018, I tripped over my dog, face planted on the tile floor, and broke/chipped four teeth. Not knowing who to go to in the Charleston area, I decided to go to my regular dentist a few days later, who immediately told me I needed four crowns and proceeded to drill my teeth down without first letting the trauma or swelling from the fall subside. Needless to say, it was a nightmare. I ended up with vertigo from being in the dental chair for over four hours during this procedure, had over 30 shots to numb my gums, and in the ER a few days later because the vertigo got progressively worse. My permanent crowns came in about a week later and I was excited to have this experience behind me, but things took a turn for the worse. They put the crowns in without me even looking at them, the backs of the crowns were extremely thick, my mouth was still swollen from the fall, and the crowns didn’t blend in with my gums so you could see a black line. What was even worse is my bottom teeth kept hitting the back of the crowns, causing extreme discomfort and even more swelling. I went back to the dentist who instead of trying to adjust the crowns, ended up drilling down my teeth! This didn’t help, the pain kept getting worse, so I knew I needed to find a new dentist. A nightmare is an understatement. I remembered my neighbor was a dental hygienist and asked her if she could recommend a cosmetic dentist. She IMMEDIATELY said Dr. Dickert at West Ashley Family Dentistry. I called the office and they were able to get me in the next day. Dr. Dickert was able to fix the crown and provide immediate relief, but also concluded from the very thorough exam that all four crowns would need to be replaced, and I most likely didn’t even need the four crowns to begin with, he could’ve fixed the teeth with composite. He wanted to make sure my roots had not been traumatized and referred me to an endodontist, where I was told I needed two root canals because the nerves were infected, caused by the trauma from the fall. After the root canals were completed, Dr. Dickert felt comfortable enough to start the real work of removing the bad crowns and fitting me with a temporary bridge. Each appointment after that was to ensure that my bite was correct, that I was happy with the temporary crowns, and to make the necessary adjustments before he made permanent crowns. This process took approximately four months. The technology he and his team use is very modern and precise. Each time I visited, which seemed bi-weekly for the longest time, the staff would call before my appointment to let me know of my financial obligation so there wasn’t any confusion the day of the appointment. When we both decided we were happy with the temporary outcome, he worked with his lab to create the permanent crowns. I can’t believe how great the crowns look! They are very natural looking, and even have transparent areas like normal teeth have. While the lab took a little longer to create the crowns (about three weeks), it was well worth the wait. I am so happy with the results! I am extremely thankful to Dr. Dickert and his staff. Even after the permanent crowns were put in, I have been back a few times to have adjustments made, and he’s completed them without any hesitation. His highest priority is ensuring the patient is comfortable and happy with the results. I feel very comfortable referring anyone to this office. From basic cleanings to more extensive work, I can’t imagine going anywhere else. THANK YOU, Dr. D, and your incredible staff!!!!